Hi guys, I purchased my Yamaha R125 from Yamaha City around 13 months back. The Sales guys and the Manager were all fantastic. Great service. I was contacted couple of times after I had taken delivery of the bike to make sure everything was going well. I was really happy with the service. About a month back, the bike had some issues starting up. I contacted the Yamaha City Workshop on a Tuesday. I was told "Well, we can't do much about it. Bring it in, we will have a look at it next Monday". Now I reckon that's just not good enough. I'm sure they could spare 10 minutes have a look at the Bike and tell me something. So I took the bike in, and I handed the keys over. And they said "Okay we'll give you a call on Monday". Never got a call back on Monday. I had to call them on the following Wednesday to check the progress. Then I was told that the Fuel Pump was faulty and they have to put a warranty claim through. And this could take 3 weeks. I was unhappy but hey, I was happy to wait. I had free tickets to the Supers that weekend, which I missed as well :S. Anyway, I made a complaint to the Manager at Yamaha City about the poor customer service at the workshop. I was re-assured that the work will be completed asap and they will talk to the guys at the workshop. I was contacted the next day to advise that they are doing all they can to get the part down asap. 4 weeks on, I've had no updates from anyone. Contacted Yamaha last week and I was told that they can't track the item down and that it could be "anywhere". What?! I contacted Yamaha Australia Customer Service (02 9757 0011) today and I spoke to two women about the issue. They were both extremely rude. I told the Melissa (Customer Service Rep) that my mate had a BMW and he got a courtesy bike when his bike was serviced. And she just said "We're not BMW. Don't compare us to them". And she just put me through to Duilio Pianca. Duilio was great and he contacted the dealership for me. And got back to me saying that the workshop has received the fuel pump and are working on the bike. He also said that Yamaha do not offer courtesy bikes to anyone. So if your bike is the primary method of transport and if it's playing up while you're under warranty, you get NO courtesy bike from Yamaha. Not great! The Yamaha City Workshop contacted me 5 minutes after the call from Duilio Pianca, and advised that they received the part last Thursday and they have booked my bike in for service Tomorrow (Wednesday). After my 4 week wait, I have to wait for almost another week before they could put my bike on the bench. Pathetic. So, if anyone is looking to get a Yamaha, buy it from Yamaha City but don't get it serviced from there. Poor service. And I'm up for an upgrade (off my restrictions) in 8 weeks and I was looking at an R6, but now I know I won't be taking that path. Cheers, Bish. P.S: Hopefully I get to ride my baby tomorrow. Unless they come up with some more rubbish to keep it away from me.