Oh.... This is going to be a bit of a rant-fest. But I am honestly after opinions and suggestions as well. Situation: Back on the 14th of December I ordered my Yamaha XVS650A Custom from Yamaha. At the time of the order, I ordered the bike to come with a set of panniers for the back, so I could carry stuff on the bike whilst riding without needing to wear a backpack. Especially as the only backpack I have is an old Farscape one... Nuff said... When the time the bike came in, I was told the panniers were delayed. Apparently there had been some kind of screw-up at the dealership and they weren't ordered, and so they had to re-order them. Fine - stuff happens. I chose to have the bike delivered without them rather than wait for them to arrive. This was done on the 23rd of December. As fate would have it, it was 5 weeks before I could actually RIDE the bike due to a broken arm, so I wasn't too fussed about the missing panniers at the time. After 5 weeks, I was on the bike and loving it! However, when I paid a visit to the dealership to ask about the panniers [29th Jan], I was told they're STILL about 3-4 weeks away. I was a bit pissed at this point, but figure getting upset about it wouldn't solve anything, so I nodded my head and said "OK, let me know when they arrive..." On the 17th of Jan, the bike went in for it's belated 1000Km service and I was told they were STILL on their way. I was still inside the last 3-4 week period, so again, I was gracious about it and let it slide. I sent an e-mail through last Friday and have just today received a reply. I've been given NO definite delivery date. They are "...a while away...". We're now at 11 weeks since the original order was placed and the best they can give me is "...a while away..." ???? Are they raising the cow they plan to use for the leather from an invitro specimen to adulthood before killing it themselves, curing the leather by hand and then getting it blessed and stitched up by blind Tibetan monks on the slopes of Everest, before finally getting their sherpas to carry it to the store personally for delivery? As you might be able to tell, I'm starting to go from annoyed, through frustrated, to extremely pissed... I'm contemplating e-mailing Yamaha's head office and asking them WTF is going on...but I'm not sure if I want to alienate the dealership by doing so... I'm open to suggestions of what to do at this point.