Following on from MG's usefull thread (now a sticky) I thought the following may help too.... WHAT IS VCAT? VCAT was created on 1 July 1998 and amalgamated 15 boards and tribunals to offer a one stop shop dealing with a range of disputes, providing Victorians with access to a civil justice system which is modern, accessible, efficient and cost effective. VCAT deals with disputes about: purchase and supply of goods credit discrimination domestic building works guardianship and administration disability services legal profession services owners corporations (body corporate) residential tenancies retail tenancies. HOW DO I START PROCEEDINGS? This link takes you to the appropriate page. http://www.vcat.vic.gov.au/CA256DBB...enDocument&1=15-Fees-Forms-Brochures~&2=~&3=~ DO I NEED A LAWYER? In most cases no. Lawyers are actually not allowed to be present in most "small" mattters. The onus is on helping yourself. In large business v business matters or large commercial disputes lawyers are allowed. The cases are in most cases heard "in chambers" and are a mediation.