Hi All, WARNING - Quite long! Scroll down for TL;DR Just thought I'd vent my frustration and see if anyone could offer some possible suggestions. I ride a Sachs Dash 150cc 2009 scooter that I purchased from Scooterama in Fitzroy. I haven't had that many issues with it, but on Monday...the drive belt blew as I was riding to TAFE. It's done 10,500ks and during my previous service in December / January, the mechanics at Scooterama advised me that the drive belt and rollers would need to be replaced at the next service - 11,500ks. I called them up, but A) They were completely booked out for repairs for at least a week The drive belt was on back-order for at least a week They advised me to call FX Powersports, another Sachs dealership in West Brunswick. I've dealt with them before and though their customer service could be better, I've never really had any issues. Only purchased accessories (helmet / sunglasses) and a service 6 months after I purchased the bike. FX Powersports advised me they weren't that busy and could look at it on Wednesday and I was quoted a cost of $175 for the repair job, which included labour + parts. The person I spoke to told me he would write it down on the job sheet. My dad dropped it off in his van Tuesday evening. Me being me, I forgot to give them the keys, so I put them in an envelope and slid it under their door after hours. On the envelope, I'd also written the following note: "If possible, please look at repairing the kick starter as it is currently jammed. Call me to provide a quote prior to performing any repair work on the kick starter." I called them Wednesday morning and the lady at the front strongly suggested performing a full service as well ($169), for which I accepted / agreed. I called later in the afternoon and was advised it was ready to collect and that they'd repaired the kick starter. They wanted to charge me 2 hours labour and got into a disagreement with them as this was not what I agreed to. The lady did not believe me when I told her I was quoted the $175 for drive belt repair + labour and wanted the name / date / time of the person I spoke to. I went down in person and calmly but firmly stated that it was not my job to take down employee details. She advised me she could charge me a total of $344 but would be unable to provide me a receipt. I questioned this and she stated that if I wanted a receipt, she would have to charge me the extra two hours labour. I told her this was unacceptable and finally convinced her to provide me an official receipt without charging the extra 2 hours labour. I picked it up and rode it back to the city - I was staying overnight at hotel with my gf for my birthday Along the way, I noticed that the scooter had two major problems that had obviously arisen due to the repair work: 1) Acceleration - gone. From a stop at a red light, it takes me at least 10 seconds for the scooter to start moving...to even get to 10kph, even with the throttle on full. 2) Power - Non existent. It's literally as if I've riding a 25cc engine. All the power has gone and to even get it to do 60 kp/h is a real effort. Getting it up drive-ways is incredibly difficult and it also feels / sounds as if the engine is going to disengage at low speeds. Going at around 40kph - the engine sounds like it's working overtime and then some. I have no idea what they've done to it, but it's literally in a worse shape now than when I dropped it off. At least the engine had power, I could go places...get up steep hills (before the drive belt blew). Now, it really feels unsafe riding it as I can't accelerate at all and this can be dangerous, especially when doing turns and at when the lights turn green. I also have a sneaking suspicion that the breaks are looser or haven't been checked. I called the workshop this afternoon and had a big argument with the lady at the front desk, who also happens to be the manager. The crux of it is, is that she's willing to get the mechanics to look at it but will more than likely charge me for any additional repairs. Nor did they have a lone scooter to provide me which means I miss an important class tomorrow. In general, I found her attitude quite rude, unfriendly and unhelpful and she was not willing to go out of her way to ensure customer satisfaction. I basically told her that for them to charge me extra would be a grave mistake and simply disgusting considering the circumstances. I also made the statement that if they wish to charge me extra tomorrow for repairs, that they can keep the bike as I refuse to pay it. TL;DR Version: Scooter broke, took to bike shop for repair. Paid $344 and bike still in an unrideable condition. If they do wish to charge me extra, what are my options? Consumer affairs? Local MP? This whole situation has me really pissed off and I'd just like to know my options. Businesses can't screw around customers, provide shit customer service and expect to get away with it. Any advice will be greatly appreciated!