I took a scooter for a test ride from Yamaha city in Melbourne. Unfortunately I was involved in a collision with a car. The driver admitted fault. Police report also found the drive to blame. I also had writteness who seen the accident happen and also said the other driver was at fault. To my surprise Yamaha city in Melbourne refused to return the $1500 insurance excess as the staff member who assisted me assured me.The general manager told me the staff member who happens to be his wife, wrongly informed me and the money would not be returned. If I new that at the time, I wouldn't of bothered getting a police report, witness and would of just left the scooter on the side of the road.