I had hoped not to need to post this, but I've just got off the phone with the manager at BMW Southbank and I am incensed. The story goes something like this: On Friday we went in to the BMW centre at Southbank and bought $1,300 worth of gear for touring in. One of the items was a vented textile jacket, for $800. Not a small amount, but we expected the gear to be worth the money. Only a few hours later, the jacket had its first test after a car driver didn't pay attention and bumped into the back of our bike while it was stopped at a red light. The bike went down - a stationary drop with no major damage - and the rider went down with it. The zip on the jacket burst open. It stayed clasped at the bottom and at the top, but the rest of the length of the zip just popped open. Imagine if it had happened at 110 kph on the freeway. Needless to say, I was very dissapointed. It was such a good jacket in all other respects that I was very sad to see it had such a dangerous flaw. We took it back to the BMW dealer and asked for a refund. The zip burst open after a stationary drop, so clearly it was not fit for purpose - where the purpose is providing safety for the rider. The guy who sold us the jacket said the couldn't give us a refund. He said it had to go through a warranty claim. I asked to speak to a manager, so I ended up speaking to the Service Manager. She also said that it needed to be a warranty claim, and that they couldn't deal with it until Monday at the earliest. I said that I didn't want a warranty claim, I wanted a refund because they had sold me something that was defective. She said that this was simply not in her power to provide, and so against my strong complaints we left the shop without satisfaction, but with the promise that I would be contacted on Wednesday. I just got the call. Not only are they refusing to give me a refund, they are refusing to process it as a warranty claim. On one hand, they say that they can't replicate the problem, implying that the jacket is fine. But on the other hand, they say that since the jacket was involved in an accident it should be claimed under my insurance. According to the Trade Practices Act we are entitled to a refund if they sell us something that is defective or unfit for the purpose for which it was sold. This jacket clearly falls under this category, but instead of keeping us happy and giving us a refund they have decided to completely screw us over. I had planned to buy a full textile suit from them in the next couple of months. Not anymore. I was also seriously thinking about an F800GS as my next bike. Again, not anymore. I would strongly advise against having anything at all to do with the BMW dealer in Southbank because of the terribly shoddy way we've been treated.