Hey all, I just moved house from Kew to Blackburn. I have Bigpond cable and have had it for 12 months. When I was about to move I called Telstra to check if cable was available at the home I was looking at, which they said YES it is. So now I applied to my agent to get permission to get cable installed at my own expence, they said to go ahead and get it installed. So now I call up Bigpond Telstra to organise a suitable time to have it installed and they tell me CABLE isnt available in that street. WTF, you told me last week it was and now you change your mind. My contract runs out in July 2007 and I am liable for the payments until the end of the contract. I hope the call was recorded as there was some choice words used that would beneifit training and putting off new employees. They said I might be able to switch to ADSL but will need to connect a phone line and get a number just to find out if its possible to do ADSL. What a lot of WANK. So I need internet as Lil is doing her uni course via correspondance and we REALLY need it. Anybody got any ideas on where i stand in cancelling the account without paying cos they screwed up. The girl said "the person who told you it was available made a mistake" so now I have to pay for my $60 bigpond account for another 12 months without any internet...... Please help if you can.......anybody.