Had some dealings with 2 dealers lately and they couldn't have been more different. First dealer(Action) was where I bought a new bike from. The mistake I made was signing at one store(Parramatta) for a bike that was at another franchise store(Sydney). This happened because when I enquired at Parramatta if they had the bike I was interested in they said "Yes, we have one left." A little while later I found out that bike that they had was actually at their Sydney franchise. Because the franchise where the bike was was closer to my home I organised to pick the bike up from the other franchise. End result was pissed of people in the Sydney store because I had been in there before talking about the bike and they knew I lived locally yet I signed in Parramatta. The other side of it was that because the bike was in the Sydney store the guys at Parramatta that I shook hands with handed everything over and pretty much washed their hands of it as soon as I had signed. End result was no end of trouble because no one at either store was interested in making sure everything was in place and I was happy. It got to the point that if one more thing had been a problem on the day I was supposed to pick up the bike then they were going to be taking the sold sticker off the bike. Since picking the bike up I have had more problems with store people not being available when I had arranged to meet them and not being able to book the bike in for 1000km service for at least 2 weeks(I did 1000km in 5 days which would have meant stopping riding for 2 weeks). Because of all this and the delay in getting the service done, I rang Sydney City Motorcycles at Kogarah. Talk about chalk and cheese. These guys were outstanding. Booked in as soon as I wanted it, hire bike ready to go, outstanding friendly service every time I walked in there and they got the little things exactly right like having the bike washed immaculately(unlike when I picked it up new from Action). Can't recommend Sydney City Motorcycles at Kogarah more highly.