Argggggghhhhh!! I put solar panels on my place in February. It's taken till August before Energy Australia got their f'cking house in order to properly reflect the solar generation on the account. It's been a series of documented phone calls to push their shit up hill to get their bureacratic processes in order. Finally a bill came reflecting some solar generated goodness... but it came as somewhat of a surprise that they changed the billing structure. They've shifted me to a peak/offpeak tarrif plan. WTF? Where did I sign up for that?? Let me short circuit a week's worth of phone calls since the bill arrived. Me: Hi EA, thanks for finally recognising my Solar generation. Why have you shifted me to Pk/off pk tarrif. EA: It's got nothing to do with us, we have to because your power distributor says we have to. Me: Really, ok. Thanks. Me: Hi PowerCor, why have you told EA that because I have solar gen, they have to bill me mandatorily at Pk/off pk? PowerCor: Sorry Rob, we don't know what you're talking about. We're sending them 30min data blocks. It's got nothing to do with us. Talk to them again. Me: They're pretty adamant it's you driving them... PowerCor: Seriously, nothing to do with us. They are our customer, you are their customer. They are billing you. Me: Ok Me: Hi EA, back again. PowerCor say it's got nothing to do with them. EA: No seriously, it is to do with them, and it's also a government requirement. Our hands are tied. Me: Then why didn't you tell me this through all the other phone calls about my account in the last two months? EA: Sorry about that. Me: Hi PowerCor, it's me again. EA say their hands are tied. You are making them bill me at the Pk/Off pk tarrif and I want to know why. PowerCor: Um, Rob, it really has nothing to do with us. Me: They've said it's government policy, something to do with Time of Use legislation. PowerCor: TOU laws will come in sometime next year with the completion of the smart meter roll out. All we're doing is sending EA 30 min data blocks. How they bill you with that information is their matter, not ours. Me: They're adamant, so I want to raise an official complaint with yourselves. PowerCor: Even though we're your distributor, you can't do that. You'll have to have EA answer why they're billing you that way and raise a complaint with them. But while you're here I'll give you the ombudsmans number and the Department of Primary Industries who actually implement the government Solar policy. Me: Ok thanks. Me: Hi DPI. I have solar power and have signed up for the transitional premium solar tarrif. Why am I mandatorily on a peak/offpeak billing plan now. I'm told it's government policy. DPI: Um... Nofuggenidea. Let me have a look. DPI: There's no requirement that I can find that says that you must mandatorily be on a time of use billing plan if you have signed up for the transitional premiun tarrif. Me: Are you sure? Energy Australia is adamant. DPI: Pretty sure. TOU options aren't coming in till next year. Me: Hi EA, it's me again, and I'm a bit pissed off. EA: Sorry to hear that. Me: I want to know why you've mandatorily shifted me to a pk/off pk plan without my consent. EA: Because PowerCor told us too. Me: No they didn't. I'm your customer, they're giving you consumption data, it's up to you how you use it. EA: No I'm pretty sure it's because of them, because of how they're sending us the data. Me: Sorry that's not good enough. I want reference to a clause, a piece of legislation, a contract document, something that says that you must mandatorily bill me pk/off pk. EA: Ok, let me chat to a team leader. Me: I'm not going anywhere. ... EA: Ok, Team leader says it's because of PowerCor. Me: Are you guys daft? You can't just keep repeating the same thing hoping for a different outcome from me. I'm NOT accepting that. EA: No but it is PowerCor. Me: How can it be, you are billing me, not them. They're sending you my consumption data and you bill me. How can it be them telling you how to bill me. EA: Um... And anyway, if you look at your last bill, the pk/off pk billing saved you $5 this month. Me: You didn't just try to shift focus off my question did you?? EA: Well it did save you $5. Me: I might choose to stay on this billing plan, but that's NOT the point. EA: Ok. Me: Can you or can't you give me a specific reference in writing that explains the apparent mandatory change in billing? EA: No. Me: But you said it was mandatory. EA: yes. Me: Ok, my next port of call is the energy ombudsman - but I'll give you a chance to resolve this matter. EA: But, but... Me: I want to register an official complaint so that this whole debacle is officially investigated. How do I do that? EA: I need to escalate this to our Customer Solutions department. Me: Customer solutions? Sweet, make it happen. EA: Ok. I'll just raise the incident now. Me: Great, what's the incident number? And when can I expect to hear a resolution? EA: #xxxxxxyyyyy and by the end of the week. Me: Thank **** for that. EA: Thanks for being so patient. Me: !#$@^@#%!#$^%&@# What a farking joke. Sometime this week, I should finally learn how I apparently either authorised them to change my plan or why they must mandatorily bill me pk/off pk.