Last night the hot water was lukewarm at best. I went outside this afternoon to see what could be wrong. Apparently the pilot light is out. I did as it said in the instructions to relight it. I sat there for 5 minutes with one finger holding down the prime/purge button and pressing the spark/starter button roughly every second. I did that on three separate occasions. At the end of it all I could smell was gas. That was all I was able to achieve. I've been told that sometimes it can be hard to start. Intuition tells me that pressing that start button about 300 times in 5 minutes means it probably is never going to fire up again. Before I moved to Melbourne, I only ever had an electric hot water system (only the old inner suburbs in Brisbane have mains gas) and in the house I had here for 2.5 years the hot water system never missed a beat. What I'd like to know is: 1. Should the pilot light have lit up within 5 minutes? 2. Is it typical for gas hot water systems to be painful like this (i.e. do they take more to fire up)? 3. Can I declare shenanigans against it? Cold showers aren't fun when it is cold. It was tolerable tonight and tomorrow and Friday will be ok but it'll be painful when the change comes after that.