This issue has been amicably sorted out now to the satisfaction of both parties They have apologised profusely for the delay and my funds have been returned So here is the story bought some gold and red bling from pro-bolt Australia which is REDLINE MOTORCYLES 2/112 Hammond Rd Dandenong South VIC 3175 03 9792 5025 Sales Person I have dealt with is Tristen This all started in June 2011 Didn't like the look of the fairing bolt kit so sent it back to exchange ( and pay extra -) for a quick release fairing bolt kit in gold which has a price tag of about $200 delivered the return of goods cost me a 10% restocking fee then I paid the difference on the phone by credit card for the quick release kit which was delivered to me this kit was dodgy as- it didn't fit properly and used some bullshit 3mm thick spacer to make the bolts sit properly in the clips because the bolt is longer than factory bolts ( see pic ) what happens is the bolts heads do not sit flush against the fairings ( see pic ) and to me this was not acceptable So rang Tristen and explained it was not acceptable and wanted a refund on the purchase cost but would wear the 10% restock fee and would send pictures by email to show. ( 19th July 2011) Rang him the next day to get his response - he said should be no problem but has to send the pics to pro-bolt UK (parent company ) for them to see the issue. Rang about a week later and he said no response from UK office but to send them back and he would sort it out Sent them back ( this is where I have screwed up - as I have misplaced the tracking number of package ) and waited for a call to confirm refund No news in a week so now its early August so I call - he says he has them and has put in Diary to sort problem out and will do so. So another week passes and no refund yet Have to call them again - guess what - phones going to either answering machine or someone takes a message for him to have him call me. Called the about 6 times over the first three weeks of August - no responses no return calls to my messages etc basically I am being ignored - I have not received a refund and now I have to chase this shit up through the bank However as I have misplaced all the receipts return postage info etc the Bank is saying will be difficult. So a lesson for the rest of you - if returning mail order goods send them registered post if you have issues I have had As for me seems I am out by $200 because of the THIEVES/FRAUDSTERS at Redline Motorcycles who wont even return calls.