Welcome to Netrider ... Connecting Riders!

Interested in talking motorbikes with a terrific community of riders?
Signup (it's quick and free) to join the discussions and access the full suite of tools and information that Netrider has to offer.

NSW Reasonable time for repairs?

Discussion in 'Politics, Laws, Government & Insurance' started by Singh2nv, Oct 21, 2014.

  1. Hey there fellow Netriders,

    I had an accident back on 8th August when I got cut off by a car that got me off my bike. The bike sustained some damage to the rear subframe and a few scratches and nicks. My insurance collected the bike on the Monday(accident happened on a Friday) and took it to Sydney City Smash Repairs in Clyde. The bike has been there since. I had a call a month ago to say bike will be repaired by the end of the week but it is almost towards the end of October and bike is still not finished.

    When I made my own inquiries with Yamaha Australia, they advised certain parts- Swing arm sleeve and seat lock assembly were only ordered on the 29th of September. Wouldn't you think these parts were essential to the repair and would have been ordered early on?

    Have others endured such long repair times for their bikes? I am travelling overseas this Friday and won't be back for another month so I will be without a bike till early December.

    My insurance is with QBE and bike is a 2014 Yamaha MT-09 with a measly 2000 Km's on the clock!!

    Please share any experience or advice you may have.


    Attached Files:

  2. Sounds like the smash repairer had a large back log of work, which is not uncommon. Were you communicating with them regularly?

    I would have been ringing them weekly to annoy them and to be kept in the loop.
  3. Sometimes the repairer might sit on a job waiting to see what parts become available more cheaply from wreckers/partsfinder, before committing to the full price item from distributor. Not saying this is what happened here, but it does happen.
  4. Aside, I'm surprised a bike with a damaged subframe is being repaired..

    I can't comment on your case but I'm with QBE for both car and bike and they've always been terrific...
  5. When I fell off the Bandit on Mother Day 2004 (not the first time something negative has happened on Mothers Day) two things happened.

    One, I am banned from riding on Mothers Day ever again.

    Two, my insurer Swan Insurance took a month to asses the bike and damage, another 2 weeks to make a decision. It then took the repairer 2 months to get the parts and repair it.

    When my wife crashed her M750 on the 18th December 2011, her insurer had made a tentative assessment based on a few photos we sent them. They rang us to follow up on paperwork and more extensive photos. It was declared a write-off and by mid January we had the money in the bank. It would have been sooner if it hadn't been Christmas/New Year and we had been quicker to get the paperwork done.

    Needless to say we are both with QBE now.
  6. @CraigA@CraigA its been a real eye opening experience for me. Instead of my insurance chasing the repairer or calling me to update, I have had to do both.

    @hornet@hornet from what I know, the rear sub assembly is replaceable. Hence the swing arm Sleeves x2. I just hope the bike is back to its original shape when i get it back. QBE do guarantee lifetime repairs.

    @titus@titus lets hope that's not the case. I've been led to believe Yamaha Australia had issues sourcing the parts.
  7. Repair work should be carried out to produce the best possible results within the most reasonable period of time, but what is a reasonable period of time? How long is a piece of string? No two claims are the same, and you have no contract in place stipulating a time frame for repairs to be completed by.

    Link: Motor Vehicle Insurance & Repair Industry Code of Conduct

    This is a voluntary national Code of Conduct that applies to all smash repairers and insurance companies that subscribe to it. The Code is intended to promote transparent, informed, effective and co-operative relationships between smash repairers and insurance companies based on mutual respect and open communication.

  8. Is the repairer a car repairer or specialist bike repairer?

    They would be using new parts for such a new bike, and without knowing the date the insurer approved repairs, you won't know if the repairer or insurer has dragged the chain.

    I'd guess the repairer...

    As Justus said, your insurer is a subscriber to the code, try and squeeze the insurer a little more. Be assertive.
  9. Thanks for the input guys.
  10. When I came off up near Bombala NSW the bike was towed to the nearest repair joint to be assessed. Assesor said repairable and I think it was supposed to be done somewhere near Cooma?

    I asked the question if my bike could be towed back to my mechanic in Melbourne to be repaired since they would have to bring that back anyway so they agreed and bike came back here. My mechanic then let me know that the bike was actually a write off as frame was bent. (Assessor did not pick this up in NSW).

    I was with Swann at the time so assessment went to them and bike was paid out. Everything went quite smoothly I believe considering it was the first time ever I had claimed on insurance for anything.
  11. Reads exactly like they didn't even touch your bike until the end of September and only then realised the parts that needed to be performed.

    From there it's a length of string when it comes to parts from the OEM. Six week would be a badish case, at a guess.

    Ring them again and see where it is at. Get the exact parts they are missing and google their availability overseas.