Peter Reebok's spat about the tyre for his bike strikes a chord with me, for the same reasons. This afternoon after work, I went to my local Rivers store, to buy a new pair of jeans, and some new shoes. There was no-one else except the girl behind the counter in the shop. She was on the phone, on what quickly became obvious as a personal call. Now Rivers is now self-service, that's ok. BUT I had with me the specifications of a pair of Rivers jeans I already own, and I didn't want to pull every pair off the shelf till I found them. So, you guessed it, I went over and stood at the counter, no more than a metre away from "Yes, I know, and did you know...." waiting for her to serve me. I stood there for 2 minutes; I know, I timed it. In that time she was looking at me, and I was making eye contact with her. Did she even attempt to wind up the call and serve me? No, of course she didn't. Mrs Hornet and I walked out. I will be contacting the franchisee of that store tomorrow and registering a complaint about her ignorant and contemptuous attitude to someone who indirectly pays her wages..... And unless I receive some sort of assurance that something will be done about her, and staff training in general, I will not be shopping at Rivers ever again.