Seems at least the RTA processing of e-tag toll is starting to catch up. As background, I have an RTA e-tag that has my car and both bikes rego plates assigned to it. It used to be that when I used the electronic lanes on the toll plazas(without the e-tag because it is not designed for bikes) I would get a letter in the mail a few weeks later for the bill. I then rang them and they assigned those tolls to the e-tag number that I gave them. And I always thought this was stupid as they already have this on record. Well it seems they have caught up now and we no longer get the letters. At least on the M4, they are automatically billing the e-tag account if it is associated with a rego they pull off the photo. This is probably a good thing as it saves having to ring them. But I have also noticed that the quarterly statements, that included the M4/M5 cashback form and a pre-addressed envelope, are no longer sent. I have only been getting them electronically by email. Even though the claim form instructions say you should be getting the form and envelope in the mail. Looks like they are trying to save money on this process but I haven't seen anything to tell people of this. So the "customer" is now required to print out the forms, provide an envelope and provide a stamp. What happens if your email has changed? While there might be an obligation to inform them of change of postal address I don't remember anywhere that it said I also had to inform them of change of email address. If you never get the electronic statement then you can never claim the rebate. I guess this is all in preparation for the termination of the cashback scheme in 2009. You can be sure they won't extend it otherwise the people in the northwest who cop the M2/M7/Lane Cove Tunnel and Harbour Bridge tolls will crack the shits(and rightly so).