I've purchased a BMW R1100RT from Brisan Motorcycles and apart from the transport (that was arranged by a different company and was a pleasant surprise) I have to say I got lower than expectable quality of service. First of all, there was quite a bit of negotiation going on over the phone and emails. It was quite difficult (if not impossible) to get action or just a reply with a decent amount of information. This could still be ok, everyone can be overbooked or just too busy in general. I'm dealing with (quite sensitive) clients and this responsiveness is just mediocre. Then, when the bike was delivered, that was a bit of a surprise. Initially the bike was said to go through a checkup and if anything would show up I should have been notified. Not like a full blown annual service, just a checkup. This resulted in a long two weeks (!) waiting with no feedback coming up, so I took it as a positive outcome (I'm not naive, this is a second hand bike). On delivery, there was no evidence of this work and the bike has a missing service manual. In fact, it was missing everything that might accidentally show up with a second hand bike (tools, god forbid user manual, whatever...etc). Almost like if it was meticulously removed (radio included). I mean they're a BMW reseller, at least ask the customer, might sell some extra stuff. Worst of all it came on a flat, dead battery (quite common issue, service should know this inside out) with the ABS freaking out because of running low on juice. I started it twice for a short while the day I've got it, never ridden and that was it. How can this not be caught on the checkup? Simple, there was no such thing. 3 out of 10, sorry.