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Nothing like abuse to start the working day...

Discussion in 'The Pub' started by sonja, Aug 24, 2006.

  1. That's right. I started my day with an absolutely wonderful call from a client who just ranted on and on about how "someone changed something last night". It got close to being abusive, something I've never really had to deal with before (luckily).

    I'm in for another one of those days, methinks.

  2. Chin up chooky,
    i have a phone conferance at 10 with 2 lawyers who specialise in comercial law while i'm trying to get a contract organised to keep a 350 megawatt turbine maintainace program on schedule. so my day is about to go to shit real quick.
  3. :shock:

    At least I can palm stuff off on people...
  4. Just hang up on em mid sentence and say teh line dropped out. Drives em nuts!

    Regards, Andrew.
  5. nah say "can you hold please" when they first call for three minutes that way they know your the boss... and if they get abusive well there is the taping of the mute button three or four times and then hang up... that way you can blame teh disconect on their line...
  6. Well the Project/CR manager knows now. He said he'd have a word to the head honcho at the client's site about it.

    I think what irritated me most was the answer to every question I asked, which was him ranting at me that "someone changed something last night!!"
  7. "Sir, I can't help you unless you calm down."


    "Sir, you are being rude and I am hanging up now. Please call back when you are ready for us to work together to sort this out as calm, mature adults. Goodbye."

    Trust me. It works.
  8. We have some old bugger who rings up every now and then and abuses us because he bought a bad
    kawasaki 20 years ago blah blah blah.. that's all he does is go off his rocker..

    He did it on monday, he must have got a bad honda too at one stage as he rings honda as well..
  9. Hey Techno... I reckon we just found the first owner of your VF1000!!
    :LOL: :LOL: :LOL: :LOL: :LOL:

    Helpdesk is such an arse of a job, no one ever rings to say "just like to say the system is working well, and I'm happy thank you"

    Where I am we're very short staffed & we all do the helpdesk as well as our own 2nd/3rd line support work.
    They only try the arrogant shyte once, after a lesson in polite respectful comunication they come around. I don't care who it is asking, District Managers have copped a serve from me on occasions.

    Disrespect doesn't happen often, because I don't allow it. But I do have the advantage of control of important equipment and files, so if need be I can enjoy some short term application of revenge, foe which they then have to politely call me to fix. Havent had to go that far... yet

    Cheer up Sonja, at least you know you're a better person than they.

  10. Well it was laugh at least, listening to 2 lawyers bullshit on about wether the word 'principal' should be singular or pural in the contract PMSL i went and made cup of T while they were squabaling.

    but landed a $105K order so that'll keep the boss happy till monday.
  11. i had this guy stop right in front of me starting bashing his wife , then nearly run me over
  12. I refuse to have bad days, I do have bad moments in days but not the whole day. I will not hand it over that easy. Just a thought if you are having a bad day, its just moments not your whole day.

    Have a good day all :)
  13. That's the way when someone asks me how i am I say fantastic whether I am or not. :wink:

    Sonja build a bridge darl and get over it, some people are pricks and some people are having a bad day. His dog could have died, his teenage daughter got pregant, his son just came out of the closet, his motorbike wouldn't start etc etc who knows?

    Brush it off and go for a ride at lunchtime works for me. :biker:
  14. They'll get theirs in the end. In a previous job I had someone abuse one of my helpdesk staff so I told her to tell him to call me and then just hang up if he did it again.

    She did that and I got the call.

    I hadn't even said a word and I was being screamed at. He was calling from 30 metres away down the corridor and I could hear him without the phone. :roll:

    Trouble was so could two classrooms full of IT students and the Director of the Institute who happened to be sitting in my office at the time :LOL: :LOL:

    The Director took the phone from me and asked what the problem was. :grin:

    The problem was that the help desk had refused to install some software on the server because we didn't have a licence for it. :?

    That particular IT teacher never had his contract renewed at the end of the year... :LOL: :LOL: :LOL: :LOL:
  15. TonyE: One of the first calls I had was a man saying "Can I have the admin password to the server?"

    I was || this close to laughing in his face.

    matti: It's not so easy to brush off when you're trying to get answers from them and all they can do is rant at you. Not that I don't try, but it can be incredibly hard.
  16. Sonja,

    I found the best way to handle callers that are screaming and being abusive is to talk quiter and quiter.......in the end they shut up cause they cant hear what your saying... lol

    You can then usually get across what you want to say or ask.. :)

    cheers (hope your day is better)
  17. Thata good one :LOL: just tell its ID10T
  18. Or PEBKAC.

    Edited for spelling.
  19. Hey fair call but ya gotta!

    Hey I work for a large telco, well THE large telco so I know abuse and you can't let them win! :grin: