Heyas, A am trying to work out my next move (possibly on the ACCC front) in an ongoing saga with a pair of Dianese Goretex boots I purchased in late 2012, a plastic plug keeps falling out of the right side, this plug goes into the center of a hinged part of the boot that is metal, it essentially assists in keeping the boot water-proof, without it, they ain't water-proof no more.. (Tried to upload a pic but kept getting an error). The problem, has occurred 3 times now, with 2 attempted repairs being done that have also failed to fix the problem, currently they are with the retailer, after the 3rd attempt by the distributor to fix the problem (presuming in the same way, just replacing the plastic plug). I have done nothing to cause the issue, other than put on the boots & ride my bike, I typically don't use these boots that often, preferring my dry weather Aplinestars, but when I go on multi day trips with the possibility of wet weather, I take the Dianese water proof ones. At this stage, I have told the retailer that I am not prepared to accept a 3rd attempt to fix the same issue, should be hearing from them today, hopefully with a result of full replacement or refund. If not, I need to consider my next move, which I believe will be go the the ACCC & complain, I feel I have given them more than enough chances to fix the issue, and am not being un-reasnoble to ask for replacement/refund, I know a couple of people with the exact same boot, none of them have experienced the same issue I have, so my reasoning is I just got a bad pair that are un-fixable. The retailer is PS, the guy assisting me has been very helpful so far addressing my concerns, & I am hoping he can express to the Dianese distributor how angry I am about there lack of consideration they seem to have for the fact that this particular pair of boots, are essentially a lemon. I guess the question here is, if I go to the ACCC, or use some other method of attempted recourse, will it be against PS or the Importer/distributor of the product?? Does it sound like I have given them enough opportunity to repair the boots?? Anyone else have an experience with going down this path (that I hope I don't need to go down).