Hi Guys, I'm relatively new to these forums, but would like your advice. During the motorcycle expo in November, I took interest in the Benelli motorcycle stand. In December I was contacted by FX powersports regarding the TNT Century 899. I put down a $1000 deposit on the understanding that it was "100% fully refundable", which I double confirmed. At the time I was told that a shipment of the bikes would arrive in mid-late January. In early January they flew me down to take the bike for a test ride (as they didn't have a dealership in Sydney at the time). I took the bike for a test ride and expressed some concerns. They told me that the engine had been detuned for some journalist rides for reviews which would be appearing in AMCN and Australian Road Rider magazine in the "next few editions". I was also told that the bike I would be getting was a 2012 model with different engine, and would look different with styling changes. They stated that the new delivery date for the shipment of bikes would be mid February. I requested they send me a link to the existing reviews, and also photos of what the new edition of the bike would look like, while I waited for the reviews to appear in the magazines. Fast forward to the end of February, I haven't heard anything from FX powersports at all, even though the delivery date had already passed. I emailed 29 February requesting a status update on the bike, and also requesting again the reviews and photos of the bike. They responded by sending me a link to a press release (not a review!), and also a photo of the Cafe Racer (not the Century 899). When I pointed this out, they emailed me a link to a review of the TNT R160, which is a different bike, and wrote "Pics will follow in coming weeks". The statement about the pictures coming in weeks indicated to me that the bike was not at all anywhere near ready (who wouldn't have access to photos of a bike that was already in production?). In this entire time there has not been one review in AMCN or road rider of any Benelli motorcycle, let alone the Century 899. On the 14th of March I emailed to cancel my order, as it had been 1 month past the date I was told they were to receive their shipment. I hadn't heard anything about any ETA on delivery, and they could not even supply a photo of my bike. I followed this up with a phone call on the 16th of March, and was told that "Alan had just stepped out of the office, and would call me back". The following Monday 19th of March at 7pm I received a phone call to say that my bike was coming in about 3 weeks time (3 weeks time was the same ETA as I had heard in December). I said no, I would like to cancel my order, as I had been waiting for so long and had not had any confirmation about anything. Their new suggested date would have been 3 months after I had expected the delivery. At this point they told me my deposit was not refundable. When I reminded them that the deposit had been "100% refundable" they stated that it was my fault for not cancelling the order earlier, despite never telling me when that date was. At no point was I told that my deposit would be changed from 100% refundable to non-refundable until I tried to cancel and get a refund (which kind of defeats the purpose of a refundable deposit). Followed up with a call on 20th March, was told Alan was "with a customer" and would call me back. I never received a return call. I called again on the 22nd of March, and was told that I would definitely not be geting a refund. I emailed them back on the 23rd of March, and followed up on the 28th of March and have received no response at all. My question is, is this normal behaviour for Motorcycle sellers? My main gripe is the deposit changed from "100% refundable" to non-refundable without me being informed. Is this even legal? Also when a delivery date passes, shouldn't a motorcycle shop tell a customer there is a delay and give a new ETA. Or is it normal to just wait without saying anything to the customer? Who can I escalate this to? Thanks for your patience in reading this long post.