So not 100% sure where to post this but thought any aussies might like to know the kind of customer service i got during my first service on the GSXS-1000. I took my bike in for its first service at Peter Stevens Ringwood a week after it rolled off the showroom floor and was informed i had a puncture in my rear tyre. No big deal i had tyre and rim insurance so it was replaced for me while i waited. I paid and went home, did somethings around the house then had a look over the bike to find this on my rear wheel: 20160715_145628 — Postimage.org 20160715_145632 — Postimage.org 20160721_115128 — Postimage.org From what i can tell they smashed the rim against the caliper taking it off and the machine has also chipped and scraped around the outside of the rim. I went straight back and they admitted it was them and offered to have their mobile spraypainter respray the rim. I have stated this is not good enough as i am convinced the paintjob will not be the same as factory. I have met with the service manager who told me this is "something that happens all the time" and if they ordered me a new rim it would just happen to the new one putting it on. He also mentioned he had a hundred suzukis in his fleet that had banged up rims! He then went on to rub a bit of polish on my bike and say see look at this and then point out scuffs on the foot guards as though the rim damage was equal to normal wear and tear! I have told them i wont accept anything less then a new rim, am i being unreasonable? Suzuki have washed their hands of it and said "not our problem". They are refusing to replace the rim, do i have any rights in this case or should i just accept a subpar cover up paint job?