A tale of two industry stayers - one a pitiful joke, one a delightful surprise. On Friday, Ms Delectable and I hopped on the Vespa to order a better pillion perch for the R1200R. It all began with some of the usual "running the dealership, not serving the customer" from a new-bike sales guy at "my" BMW dealership, happily resolved by my longstanding relationship with the parts guy and some truly lovely service from young chap who solved our seat issue with a bit of lateral thinking and a can-do attitude. Kudos to you, Mitchell. We also bought a proper jacket for Ms Delectable at half price (still expensive .. ). Smiles again! Then, we headed off to find helmet alternatives and perhaps some decent touring pants. Here'sd where we meet the two stayers ... We started with the 'other' BMW dealer who also sells the two V-twin marques. Sydney riders wil know who I mean. What a pathetic joke this place is. There were no less that eight staff on for perhaps three customers in the showroom - all eight studiously ignoring us. When we tried to catch their eyes, they looked away. They averted eyes to walk past us. it became funnier as we walked among the gear and helmet stands (scattered among the marques). A few "excuse me .. "s met with silence. This was now down to Fawlty Towers farce. So we pulled a few ladies touring pants off the racks to see how fit was - no contact from staff. We checked out a few helmets - no response. I showed Ms Delectable the new LAM Monster, coz I'm hoping she'll want one soon - no response from staff. I swung a leg over the 1600 six, thinking "this'll get some attention" - no response. At this point we'd been in 40 minutes, so we gave up and strolled out. I decide I would actually say something, and meandered back in to tell two of the sales dummies how p*ssweak our experience had been. Blank stares. I've spent six figures on blue-and-white bikes in the last decade, we'd spent two grand this very morning, yet in the swankiest showroom in Sydney all we get is schoolchild smarm .. it was as though we were the teachers these idiots were trying to hide from. Went approach, they try to talk smart but sadly only display lack of intellect and courtesy: dumb, dumb, dumb. OK, so I know that under the (naff) 'smart' sales gear, these guys take home less than half what I do, but the way up in a service industry is service, chaps!! This place is still a pathetic, Fawlty Towers joke - lesson learned (I'll never bother them again). I had wanted to talk about service on the BMW, since they're closest to me, but with my worst fears confirmed, I know I wouldn't trust these clowns with a decent bike. After lunch, we visit the big biker supermarket further west ... We arrive late-ish and still get a nice smile on entry ... we're really looking above their market niche, but as we try on more and more (with little success) the whole team are unfailingly friendly, helful, and careful not to push or intrude. We stay until they're locking up, with plenty of help when we need it even though nothing is fitting and in the end we buy nowt. I grab some 2T oil for new-old scoot and we're off. It's a bit of hike out here (Auburn), but I would gladly go back tomorrow and again - the servcie is not obsequious, just frank, friendly and actually fun.