Since moving to Cairns, I've gone from working for a large multinational IT company to a small IT business. As such, all the usual crap that I had PM's sort out for me is now my job.... We have a new customer who has orders 2008 R2 Standard and Exchange 2010 Std. No problems, we have a new entry level server (my, that performance is going to suck!) and all I need to do is install the OS and Exchange, prep it and arrange installation for the customer. Now, where's the media and licence keys. Ah, that's it, the time when MS supplied media and keys are long long ago, when people didn't want to download 3GB ISO's that then needed burning. Now you go to the volume licence site, log in with your reseller/authorisation code, get the keys and then download the appropriate software. Of course, generally you need only download once, but there are multiple versions and often you'll have to go through this process. Most of our customers use SBS and we didn't have a version of 2008 I could use. So off I go to the Eopen website. Damn, MS have changed their Eopen site to a new and vastly improved Volume Licence Site. Except that this site has been down since the 6th December. Their helpful website informs you that the site is down for maintenance. It provides no ETA for when it will be available. If you knew no better, you might go away and think, heck, it's night in the US and perhaps they're doing maintenance. Sucks it's a WW site, but heck, who knows? A small Google check will show you that this is not the case. It's been down for days and they have no idea when it will be back. Mmmm, ok, I have an install to do and even if I can magic media, I can't magic licence keys. Let's call MS licensing department. Despite being aware of the problem, then send you to a site maintenance dept who advise me to call their VLK department. After a lengthy conversation I was told that my Server 2008 R2 keys will be emailed to me immediately (they never arrived). When I asked about the Exchange I was told that they don't do that and I needed to call another number. Which I did. However, this department had NO idea what I was going on about and eventually I gave up and called my first number back. He told me that it was nothing to do with him and put me through to another department. This was the same department as my first call, but this time he gave me some flannel about the site being down, how they were working on it and that it was not known when it would be available. Slightly desperate, I then asked where I was to get my media and licences from. I was told to email them, but worried that this would be a black hole of death, I resisted. Eventually I capitulated and was told that if I sent the email they would send me the media. In 2-3 business days. Goodo!! Great, the server build I need to start today or tomorrow might commence early next week. My customer, hopeful that they might be done this week now has to be advised that this won't happen. The hysterical part is that the licensing website trumpets their new and improved system. How can the largest software company in the World be so incompetent to implement a new system so poorly that it simply fails to work, then, instead of providing a helpful or informative website that provides options on how to download and install the product that you have already paid for, simply put this message up: https://www.microsoft.com/licensing/servicecenter/sitemaintenance.html [quote="MS]The VLSC site is currently down for maintenance. まことに申し訳ありませんが、VLSCサイトは現在メンテナンスの為、一時的にご使用できません。ご了承ください。 Die VLSC Seite ist derzeit wegen Wartungsarbeiten nicht verfügbar. El Centro de servicios de licencias por volumen (VLSC) se encuentra fuera de servicio por motivos de mantenimiento. Le site VLSC est indisponible pour cause de maintenance.[/quote] I expect the usual MS haters and lovers, but I defy anyone to actually excuse this and not be on the marketing payroll of this company. It's not that they have implemented a system that simply didn't work, it's that they offer absolutely no alternative. Absolute total shits.