There is a motorbike shop near me, very close, quite handy. Been there a few times, (spares department is great!) Don't want to name & shame yet, see how it plays out, but they are Kawasaki dealers. Rant: Never had any service work done there, but the ZZR was ready for a major so my girlfriend books it in for Monday night, pick up Tuesday night. Long story short, cam chain & adjusters need replacing too, so I ring to get the details & the mechanic there is quite good to me, offers to change the service from a major to minor (as the valves need to be adjusted when the cam chain is done & radiator flushed etc, only leaving brake fluids which I will do), saving $200 odd, sounds good! Bad news, have to wait another week for parts to come in etc, will be ready for pick up next Tuesday. Thats ok, just saved $200. Next Tuesday rolls around, girlfriend rings to arrange pick up, only to be told, "Maybe by the end of the week, parts only came in yesterday. I am not going to put other service on hold for your bike" ... It's strange, they seem quite good & friendly on the phone to me, but absolutely indignant when my girlfriend calls, & unwilling to make the time to do the job. At this stage, we have been without the bike for over a week, (including one quiet weekend of sunshine!) & I am really not happy with their level of service. The bike is still currently in pieces, so we can't exactly take it anywhere else. Sure, it's only a 250, but EVERYONE starts on a 250 (in vic atm), if I can't expect them to do the right thing by us on a 250, there would be no way I would take a better bike there. End rant. Well anyway, just wondering what you would do? At this stage, I guess just wait & see how it plays out. They still have a chance to make good, so it's not over, but at this stage there is no way we will be going back there. I understand things take time, I am ok with that, but attitude is everything!