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SA HYOSUNG Bosses - please read this

Discussion in 'Politics, Laws, Government & Insurance' at netrider.net.au started by jphanna, Jul 4, 2012.

  1. Dear Hyosung Executive,

    please take the time to read this. Its important for you to know what your customers are going through.

    i put my faith in your company.
    i put aside all the jokes, warnings, stories, about your company.
    i wanted to believe that people were just being unreasonable about their perception about your company.
    i put that all aside, and bought a 2012 GV250 for my fiance.

    This is the letter that the boss of Peter Stevens and the head of the service department will read tomorrow morning.

    i am not doing this to humiliate the company....i just want you to know what we have experienced in just 2 weeks, since buying your product.

    Other Netrider readers.....please dont curse the company. if this can save the life of an unsuspecting person, then it will achieve something useful.

    I am very emotional in this letter....please excuse this.

    Dear Peter and Campbell,

    By now you will have collected the bike that was our brief pride and joy. It is in your workshop getting inspected.

    I didnt even know about the latest dramas that Susan had with the brakes failing last night. The previous night it was the indicators failing, the previous week it was the stalling of the engine at various speeds. (i am ashamed to have questioned and doubted Susan assessment on this) i have since seen on mbike forums, such as KORIDER adn NETRIDER that the EXACT same problem is being experienced by people all over the world.

    I should have known what was going to be in store for us with this particular mbike, when on the first day of ownership.....the gear level snaps off while casually sitting at the lights. THE FIRST DAY!!!!!

    Before i go any further. If i could rewind back to that Saturday, when Karl Scotney was so nice to us, and so efficient, in his service, the question is....what product do we want for the $5990.00? we WANT a Hyosung 2012 GV250. we WANT the product. it is perfect for our needs.

    What we got was an illegal product, that fails to achieve its intended purpose. It literally fell apart, underneath us, in so many levels in just such a short time.

    Peter and Cambell, i know you have told us that you will help us, to bring it back and it will be checked/fixed/tended to.....we hear you, but its now so dangerous to ride this mbike and illegal that we have no choice but to ask for a full refund. Absolutely.

    This is not a case of try and buy, and return if you 'dont like it'. WE LOVE IT, but one of us is going to die on it, while we are constantly returning it to you, as each fault appears. With no indicators, rear brake failure, stalling......... Why dont you ask your wife/daughter/son to test it out for us, while the bugs are sorted? would you put your flesh and blood on this mbike.......i didnt think so.

    Peter, we have looked at the Suzuki Virago at $6750.00. we are happy to pay the difference but this is not a 'changeover deal'. The GV250 we bought is NOT being traded in, it is faulty....and 'not performing its intended purpose'. that is grounds for a full refund.

    I can be available for a personal visit tomorrow. Please dont give me a 'good offer' on the GV250.
    • Like Like x 7
  2. Fiddle me bum JP, holy shit mate. I hope you have run this past the ombudsman so they at least have it on record. It's easy to do and they will give you a reference number you can give to PS as well, so that they get the full picture. Hope your wife is okay mate, I know from your posts at RSA how exited you both were.

    Bloody hell...
  3. from the following web page


    New laws aim to end service and warranty hassles -- if you get a dud, you can claim a replacement.

    YOU used to have Buckley's chance of returning a dreaded lemon to the car dealer for a replacement or a refund.

    Related Coverage
    imageRACV pushes for lemon law
    imageAn Australian Lemon

    As for being compensated for the inconvenience, aggravation, lost income and costs racked up while taking the car from hell to the dealer for a further non-fix under warranty, well, make that virtually no chance either.

    Many Australian consumers have tried but only a few very determined people have succeeded, usually after long, expensive battles against squads of car company lawyers in various courts.

    The new Australian Consumer Law (ACL), developed by the states and the Australian Competition and Consumer Commission, came into force on January 1 this year. It's not as tough as US lemon laws, but it gives you much more protection than the maze of state and federal consumer regulations you previously had to navigate to make a case that your car resembled a particularly bitter variety of citrus fruit.

    The Australian Consumer Law applies to most goods and services, including new and used cars, except those bought at auction or private sale, where you're still basically on your own.

    When you buy a car from a dealer, you now have the protection of legally enforceable consumer guarantees, including that the car is of acceptable quality (which includes being safe, free from defects and durable) and reasonably fit for any purpose you specify when buying it, such as towing.

    If you have what the ACL calls a major failure with your car, you are entitled to return it to the dealer to claim a refund, or a replacement -- your choice of an identical new car or one of similar value.

    A major failure is when a reasonable consumer would not have bought the car if they had known about the problem, or when the car is substantially unfit for its normal purpose.

    In other words -- the car is a lemon.

    If you have a minor problem with the car, the dealer is still allowed to fix it under warranty. If you have to get your car fixed at another workshop, you're entitled to claim the cost from the dealer who sold you the car.

    However, if the dealer can't fix the problem within a reasonable time, you are also entitled to a refund or a replacement.

    So the classic tactic of some dealers and manufacturers stringing you along by saying, ``Just bring it back and we'll try to fix it under warranty'' time and again until the warranty runs out, will no longer work.

    And when the warranty expires you are still protected by the ACL's consumer guarantees -- but a used car's age and kilometres since you bought it will be taken into account when determining your entitlements.

    The ACL also addresses one of the other great traps of the car business -- the extended warranty. Many new and used car buyers have paid thousands of dollars for one of these, on the (mis)understanding that, first, it's the only way to cover themselves against repair costs when the factory warranty runs out and, second, that when they make a claim under the warranty, it will be honoured.

    Those same car buyers have often found, to their great cost, that these extended warranties sometimes are not worth the paper they are written on.

    They are, first and foremost, a way to increase a dealer's profit margin on the car. Most have very onerous conditions, including mandatory servicing schedules at the dealer who sold you the car. In the worst cases, consumers have called the helpline number on the warranty policy only to find there's nothing other than an answering machine on the other end of the line.

    The ACL states that manufacturers and dealers must not pressure you into buying an extended warranty, or tell you that you have to buy one.

    In fact, you now have rights under the ACL's guarantees that are equal to or greater than any supposed benefits you're paying for under an extended warranty policy.

    If you think you've bought a lemon, the first step is to tell the dealer.

    ``You should go to the dealer who sold you the car and point out to them that they are legally obliged to provide you with a car that does what it is supposed to do under the ACL consumer guarantees,'' Katrina Lee from Choice says.

    Dealers can no longer pass the buck by telling you to take your car's problems up with the manufacturer. The dealer is responsible, under the ACL, for providing you with a replacement or a refund. The dealer can then sort out reimbursement from the manufacturer. That's his problem, not yours.

    However, the ACL also imposes similar customer guarantee obligations on manufacturers and importers, including car companies.

    A manufacturer must guarantee, to you, the consumer, that the new car you have bought is of acceptable quality and matches the description on which you based your decision to buy it. A manufacturer must also guarantee the availability of repairs and spare parts for a reasonable time after you have bought the car.

    If the manufacturer fails to meet one of these consumer guarantees, you also have rights against them.

    You are entitled to ask for an amount covering the drop in value of the car as a consequence of the manufacturer's failure to meet any consumer guarantee.

    You are also entitled to claim compensation for costs such as lost time, income or productivity caused by the problems with your car.

    ``We would hope that dealers understand that if they don't take these consumer guarantees seriously, then they leave themselves open to action from the ACCC,'' Lee says.

    If the dealer wants to argue about whether your car is a lemon, tells you to keep bringing it back for warranty repairs or simply refuses to acknowledge your rights under the Australian Consumer Law, you should notify the ACCC, the federal regulator responsible for ensuring that dealers and manufacturers comply with the law, and contact the consumer tribunal in your state or territory, which will advise you on how to get some long overdue lemon-aid.


    ACCC: accc.gov.au
    NSW: fairtrading.nsw.gov.au
    Vic: consumer.vic.gov.au
    Qld: fairtrading.qld.gov.au
    SA: ocba.sa.gov.au
    WA: commerce.wa.gov.au
    Tas: consumer.tas.gov.au
    ACT: ors.act.gov.au
    NT: consumeraffairs.nt.gov.au


    Most US states define a lemon as a vehicle with a significant fault that can't be fixed in three or four attempts, or is out of service for 30 days, in the first 12-24 months.

    Some states allow only one attempt to fix a safety related fault, on the basis that a consumer should not have to risk his or her life several times for a safety defect.

    California passed the first lemon law in the US in 1970 after a Ford lobbyist, who was asked how many times was reasonable to repair a vehicle under warranty, answered that sometimes even 40 was not enough for an elusive electrical problem.

    Before the lemon laws, American consumers obtained only 500 refunds from manufacturers annually. Today there are more than 100,000 ``buybacks'' each year. The laws also address the extended warranty trap

    LEMON #1

    MR X had a few problems, over eight months, with his new 2001 model Falcon ute -- two failed motors, two failed clutches, one failed gearbox, engine noise and shock absorber woes.

    A lemon? Not according to the NSW Consumer, Trader and Tenancy Tribunal which, despite finding that Mr X's ute was not of merchantable quality, was ``satisfied that neither the dealer nor the manufacturer was aware of the defects before the sale of the car''.

    It also found the dealer ``had rectified all identified defects and, although the manufacturer took six months to identify the systemic problem, it did honour its warranty by providing replacement parts''. Mr X's claim for a refund or replacement was dismissed.

    LEMON #2

    MR Y's new 2003 model Land Rover Freelander had two failed clutches, steering fluid leaks, wheel alignment, fuel injection and brake problems, a failed turbocharger and other faults. In all, these put it off the road for more than 100 days.

    Despite finding the car's owner had ``to some degree been inconvenienced'', the NSW tribunal rejected his claim for a refund, finding that he had ``been fairly compensated'' with a hire car, towing and repairs.


    THE Australian Consumer Law has specific consumer guarantees for services, which include car repairs and servicing.

    They must be done with due care and skill and within a reasonable time. If there is a major failure with a service meeting a consumer guarantee, you can claim a refund or compensation for the difference between the service you asked for and the service you got.

    If the dealer refuses to rectify the problem or takes too long, you can get someone else to fix it and ask the dealer to pay reasonable costs.
    • Like Like x 1
  4. And here I was hoping because no-one's been crying Hyosung-foul for months that they'd got their act together and quality was improving :shock:

    How can a gear lever fall off when the bike's at a standstill???

    I'm happy to defend Samsung-Korean, but I won't defend the indefensible......
  5. I would say that no brakes is a "major failure" thus a lemon that entitles you to a refund in full as this puts not only the rider but the public at great risk of harm and injury
  6. Woah brake failure... that's dangerous.
  7. I'd really really like to be sympathetic... but...

    you were warned, you were told not to...

    and you still went ahead and bought one!

    You made your bed and now you have to lie in it *shrug*.
    • Like Like x 1
  8. Man that sucks, sorry to hear about your misfortune. I too had hoped Hyo was lifting their game as I've been casually looking into GV650s again but I guess not :(

  9. in answer to your question, less that 18 hours after i took delivery, i just popped into Peter Stevens service dept to see why the oddometer wasnt working. they looked at it and decided that the set and reset buttons were 'wired up back to front'.....

    once we got that sorted.....i idled out of the alleyway, where they are situated, i idled up to to the first set of traffic lights.....i was waiting for a green light, then i heard a metallic clanging sound. i looked down, and the gear lever was off the bike and dragging on the bitumen.

    18 hours after i picked it up!!

    the gear lever fell off at the lights!!

    to the other moderator....you are RIGHT. i made my bed, despite the repeated warnings.....and now i am lying in it. yes you are right.
  10. shithouse to hear you're having these issues JP. Some, nay, most, of these issues should have been sorted in pre-delivery inspection.

    takes nothing to give a newly-prepped bike the once-over round the block before the customer picks it up.

    hope you get an outcome you're both happy with.
  11. Farrk
    This is australia we have standards , how are hyosung allowed to sell bikes here
    I was looking at there 650 cruiser as i am in the market fir a new ride.
    Thanks for the post i will NOT take the chance if they dont offer the full lemon refund
  12. They have improved... Somewhat and the GV250 was always the better of the models reliability wise.

    Unfortunately Hyo Australia are probably the worst of the importers globally.

    Just remember that Peter Stevens are Hyo Australia and begin every sentence with the phrase Legal action.
  13. Just a question...

    Would the gear lever have been fitted during the "out of the crate" dealer assembly / pre-delivery ?

    A similar question could also be asked of the other "faults"

    Given PS's illustrious reputation for workshop services....one wonders????
  14. Good luck with it. I doubt you'll have much luck claiming its not fit for purpose, they could try to argue its just a series of 'minor' issues.

    In reality, your main power lies in thread being read by tens of thousands of potential Peter Stevens/Hyosung buyers in the future, who will be turned off if this isn't dealt with well..

    Really makes me wonder why people 'take the risk' with hyosung when their assembly/build quality has been demonstrated to be shocking by owners, despite the improvements at the manufacturer level, it hasn't changed the poor assembly issues at the dealer level.

    I've personally witnessed bars snapping from light drops, shifters breaking off at stationary speed, gearbox failures at freeway speed which resulted in oil spewing onto the tyre and rider nearly crashed, I could go on.. No one can argue most of them are 100% fine. The problem is an unacceptable % of their bikes have problems, so buying one is a gamble. The gamble would be worth it if they were priced far more competitively, but they aren't much less than Jap brand equivalents.
  15. i am confidant that peter stevens is NOT responsible for this lemon.

    i dont believe that anything other than gutting it from top to bottom, and having an AUSSIE mechanic put it back together, will ever make this bike safe. this bike needs every singe nut and bolt pulled off and rebuilt. every switch replaced, and ECU replaced. brakes completely removed and replaced.

    SAMSUNG is great brand.........whats happening on the HYOSUNG side of town?
  16. I think a lemon can happen in any brand and now its up
    To peter stevens as to wether we can have some confidence.
    If they come to the party there is no reason not to try hyosung
  17. I was so close to buying a hyosung gt250r for my first bike, but it was pricey ($3000), so I went with a Spada instead. For once being butt poor saved me...
  18. Wow that's an incredible level of failure. I've seen a few hyosungs **** up but usually it's a couple of silly things over time. I really thought that they had their act together :/

    In fairness though I think atleast a few of those failures would've come from PS assembling the bike in the dealership.
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