People often say one will not know how good an insurance company is until when you make a genuine claim. Well, Iâ€™ve made my very first bike claim in very early April 2007. 2 weeks have gone and as I havenâ€™t heard from them, I rang QBE to find out the progress and was eventually put through to a friendly assessor and he did his assessment within 2 days, so far so good. Afterwards, they then wanted proof of ownership, which I immediately supplied it to them. I assumed that it will now be a speedy process but as I havenâ€™t heard from them, I rang them today. He informed me that as they only have 2 staff which I politely asked him when it would be likely that it can be processed, a week? He wouldnâ€™t commit an estimation time frame and only said that he will process it whenever he can and judging by the tone of his voice, I would say at least another week or 2 or 3. Not criticising QBE or their staff as Iâ€™m itching to ride. Is this normal time frame when you guy/gals make a claim?