I had a problem with a tank pad removing paint from my tank while I was applying it. It only had the slightest touch while I was aligning the pad, and it pulled off the paint as I tried to realign it. I was very upset. It had just been replaced by Redwing on an insurance claim. I left it for a couple of months, but the patch got worse (water, rust etc.). When booking a service (with Redwing) I mentioned it and was told it would need a whole respray (like $700). I pointed out the tank was a week old at the time the paint came off, and the tank pad should have been replaced under the original insurance job. They said that they had applied and removed hundreds of tank pads and had never had this problem. They said they would look at it when I bought the bike in. Sure enough, they did and decided that there must have been something wrong with the paint. So it was replaced under warranty (the tank pad too). Honda Australia resisted, but the Redwing guys convinced them to replace it. I also mentioned the screen replaced on the insurance job was slightly different to the original so they just replaced it without me even asking them to. The insurance job was also very good. The bike was as good as new. Overall, they have been amazing.