My dear old mum gets a phone call from Red Cross every day to make sure she's OK. We've had monsoonal rain on the South Coast the last few days and I wasn't at all surprised when they rang me yesterday morning to say that they couldn't get through to her. I toddled over there to find out that she was ok, but her phone was out. So, it transpires, is half the suburb. After three phone calls and four SMS messages to Telstra, it appears that they will not be able to restore service until the 8th of September. However, in reverse of the usual complaints, I have to say that the whole process of eventually getting a temporary mobile phone, diverted to her home number, has been very easy. The people I spoke to were in a call centre in the Philippines, their English was perfect, their manners were impeccable and nothing was too much trouble. So, credit where it is due, well done to the people on the ground at Telstra!!