Hi all - just wanted to have a bit of a rant about my experience with the above. Put in the wife's VT400 02 model for a RWC and tune up as it was running rough. Just bought it so obviously need the RWC and wanted to give it the once over and make sure she's hunky dory. Main problem was a flat spot around 1/2 throttle. It sorta died then would pick up and rev again, but was a little off at the top end as well. So just under $300 and 3 weeks later I picked it up tonight to take elsewhere as I had no confidence they were getting anywhere... Apparently there was a problem with the air box - fixed but took 3 days to work it out and then apparently not so fixed Apparently there was a problem with the jets - took 3 days to get an answer from Honda (yep, they're a dealer) and another 3 to stuff around and conclude maybe not so fixed Apparently the CDI unit was faulty. Diagnosed after getting a test tool from Honda. Sent away for rewinding, a week later apparently not rewound as the supplier tested it and no problems. So I said today - if you're not confident in getting it fixed by this time next week tell me and I'll go elsewhere...talk about give em an out! So I picked it up tonight ($300 later for seemingly no result, apparently it is roadworthy but no RWC done cos it's not running right still....) and ride it home. Well, tried to. It does about 1/2 way into the 4km trip. So - I now have $300 less, a cranky wife who hasn't been for a ride in a month, and a bike I've just trailered home. Meh, these things happen with 2nd hand bikes and I did get it for a bargain, and am sure it will be fixed soon. But the thing that frustrated me (and take note Freestyle if you read this) is the fact that in 3 weeks I made 13 phone calls to see if it would be ready - and every call I was assured it would be tomorrow and they would ring by lunchtime to confirm. Not once did they ring me for an update without me calling first. And THAT is what costs businesses customers - just pure old shit service.