ok so a week or two ago i got the bill for my mobile, its a $50 cap. ive got a direct debit set up with my carrier (who will not be named lol), so i normally take a brief glance at the bill n toss it out. but this time, it showed double. supposedly i had insufficient funds in my bank at the last payement date, so it bounced, thus the overdue balance. but i was positive i already got a letter about this, and i paid the overdue bit via BPay. so i call the carrier, after looking at my transaction history for my bank account, and explain all this to the guy on phone. how i missed a payment back at the end of Dec, but corrected the payment mid Jan. he puts me on hold, to check everything out. im on hold for 5 or 10min but the funny bit is after 30 secs on hold, i scroll up on my transaction history. fancy that. i had cleared up that payment. but then the payment due for the end of Jan bounced too, i managed to drop my bank blalance for one day, below $50, either side of that it was around $700, so i didnt even notice untill then. so obviously, it was this payment that was the issue, and i hadnt rectified the problem yet, hence the overdue payment on top of the most recent payment due. so anyway, the guy on the end of the line answers and apologies for the delay and explained why, which was nice. i begin to say, "hahaha i just realised what the problem was, i noticed as soon as you put me on hold. the payment..." wham he cuts in. so i shut up :grin: damn straight i will!! :grin: one month off my phone bill, fkn awesome!