Just thought Id share my experiences. I rang up on10am Monday Morning spoke to Luke asked if I could get my chain tightened (no I don't know how and don't have any tools). As were chatting he said if I could drop by they could have it done on the spot. So off I went once there I introduced myself to Luke (top bloke) he checked the chain and advised that he could just tighten it and happy too but it would really be best for it to be replaced ( it is the original ) he then went on to explain why and that it would be best if I also then replaced the sprockets. Back inside parts sourced and priced appointment made, chain was also tightened. Back today for the replacement and met Kat who I must say was fantastic and easy to chat too also. Bike taken in a short time later Kat me advised that the job was going to take an extra 45mins to 1hr longer owing to the fact that the exhaust had to be removed. She asked if that would be ok or would I need to reschedule I said no problems go ahead. When it came to the bill Kat advised me that the price was the same as the original quote I said I would be happy to pay the extra time but she said no that's fine you were quoted a price and for us we aim too look after our customers. I thanked her and said that I would be returning in the future. Just want to say from my albeit limited bike experience that Luke and Kat are operating a top business that really seems geared to customer service and building customer relationships and I would recommend them to anyone who is looking for a place to have their bikes serviced Thanks again to the team 60 degrees.