To anyone considering using this company please read my experience... In my experience I would say they are, at best, totally incompetent & at worst dishonest. I am in Oz & ordered 2 helmets on Dec. 18th. 2011. I got a confirmation e-mail back straight away telling me my order "'is in process''. Then nothing, after about six weeks I e-mailed them as my card hadn't been debited and on 16 Jan this "" the helmets are not on stock they arrived in March. We send them as soon as possible when we get them."" I graciously advised them that I would think it normal to advise there is a 3 month wait when taking the order!! On March 15 I e-mailed again asking what was happening, mainly because they had asked me to rate the purchase I hadn't received! On March 24 I receive Hello, We have send your order. Thanks Big on words hey? They also attached a DHL tracking number. On 20 April I e-mailed again because the status on the tracking number hadn't changed. I also e-mailed DHL who simply sent the tracking number back? On 26 April DHL (Deutsche Post) told me that tracking number had left Frankfurt on Feb. 18th. bound for Auckland New Zealand!! On 27 April DHL (Deutsche Post) told me they have not processed that package??? During that period I was variously advised by fc-moto de that 1) my package had been sent, 2) ''DHL need a few more days to update the tracking info on their website, that is why we say 14-30 days delivery ''(this was after 38 days & the tracking number status still hadn't changed since March 24th) !!! 3) "'Your order is in process''. Then May 1 I get this, ''please excuse for waiting. Your order is in process. We don´t have this Items in stock, they are ordered by the producer. We will try to send as soon as possible, when the Items arrive us.'" Want to think I'm ticked off, you bet. I have written them & invited them to explain their continual dishonesty & what the tracking number was all about. I have lodged a claim with Visa and, dependant on fc-moto's reply I will decide whether or not to demand a refund from them. The helmets are a good price but this mob is major shonky. I would certainly warn you to avoid them!!!