I just cannot praise this company enough. They have an excellent product and stand by it 100% Email Sent to Draggin Jeans: Their reply: Well they arrived on Monday. Unfortunately, they must have felt that the repair was either not cost effective, or just too much bother, as they sent me back a NEW pair! This is my second experience with customer support at draggin Jeans. (The first time was entirely MY fault ). Both times they have exceeded my expectations. They have a customer for LIFE. Thanks again Draggin Jeans!