Just needed to rant. Today I took my bike to get new tyres at a so called reputable dealer in Newcastle. Anyhow, they told me to come back in an hour and a half, which I did but they were still working on my bike. They said that I needed new front brakes, and it would take them an extra five minutes to put on while my front wheel was off. So, I figured that made sense so I agreed. While looking at other stuff in the shop I heard a big bang and some swearing. I looked up and saw nothing and thought typical workshop communication patterns. 30 minutes later my bike was ready. I payed, I jumped onto the bike and straight away noticed that my left grip (and mechanisms) had moved down. I thought that was odd, but it was a nice day and I was feeling nice thinking they'd adjusted it as it might had something to do with the brake (stupid me should've realised that was the clutch hand). Next I noticed my gear leaver was significantly lower on my foot than before. I thought I'd adjust that at home 'cause they might of moved it when taking the back wheel off (once again I failed to realise that had nothing to do with the back wheel- for the tyre). I rode along and I hear a "clunk" when I slowed down at an intersection near my house. As I was close to home I pulled up, grabbed my tool box to do some minor adjustments on the gear leaver arm. This is what I saw: They clearly dropped my bike while on their lift bent this part moved my mirror etc. The other thing was that a nut was loose on a bar that was connected to my back wheel and that was clearly the reason for the clunk so I tightened that. Now my problem is not that they stuffed up. We are all human and mistakes happen, but they were dishonest by lying by omission. That erks me. I priced the part from another dealer ($16.45) and ordered it. I did not go back to the workshop where they fitted my tyres, as I thought "I don't want you near my bike again". Now, in the not too distant future I will be in the market for a new bike, and guess where I am NOT going. For a measly $16.45 part they just lost a customer because they were dishonest. Now "they" is the optimal word as it was an apprentice working on my bike and the workshop manager knew what was going on, and the others in the shop who in hindsight looked very sheepish. The other thing is this kind of stuff is very dangerous on bikes, as I noticed the metal was fatigued around the bend and could've easily failed while I was on the move. This was extremely irresponsible of this group of people. I feel that they should've told me what happened so I could've kept an eye out for it, and most of all they should've repaired it. I will send an email to the manager and let them know what happened and the consequence of this. I'm not going to ask for any money off these people and I will definately not bring my bike near them again.