2 examples of customer service one very good and one not so good. Rang a leather repair shop in Bentliegh on Monday to ask about getting a zip replaced on my leather jacket, no problems he says we can do that, triffic says me, I will call in tomorrow. Tomorrow arrives and I arrange to take a day off work to get down there and drop off my jacket so I can get it repaired for a ride out this Sunday. I arrive at the bloody shop to find it closed, rang number and it went to message bank, over the course of the day I rang and left 3 messages, none of which have been returned. Decided on Tuesday to bite the bullet and buy a new jacket, Jeffrey Honda in Ferntree Gully is close to my work so went there, didn't like anything on the rack and walked out with out even being asked what I wanted. Spotted Biker's Gear just down the road and a BIG sign out the front saying they do repairs, walked in and got a quote for $60 for a new zip and a promise to have the jacket back by Friday. Friday arrives and so does my jacket, complete with new zip and a couple of minor repairs I didn't ask for but was glad they did them. Can't recommend these guys enough, Imran behind the counter was very helpful and I was so happy with the service and the completed job that I purchased a new summer jacket at a great price. Give these guys a go, good service deserves good customers.