I'm having a major nitwit attracting week... nothing has gone smooth! Here's a little background story before asking my courier package tracking question. MONDAY arvo, I ordered a Virago rear sprocket from CityWest Yamaha. I paid EXTRA to have it especially individually couriered back to the shop as I had just missed a regular yamaha ordering run. I was ensured that the sprocket would be there TUESDAY after lunch. I was physically at the counter when the sales guy made the calls to make the arrangements. R "So you'll call me when the part arrives?", CWY "Yep no problems." Tuesday after lunch comes and goes, but there's no phone call, so I call. R "Hi this is Rob ringing about those Virago parts" CWY "...Nope the sprocket hasn't come in." R "Can you call couriers please and give me a call back with an ETA". CWY "Yep will do." Click. Later I ring back: R "Hi, any news on that Virago sprocket". CWY "No, it hasn't turned up". R "Why?" CWY "Don't know. Things go missing all the time." R "Whaaat? Surely there's a tracking number, what is it? Maybe I'll call Couriers please and be the pesky customer for you. I need that part. I've made arrangements." CWY "Look I'll call again and let you know." Much later in the arvo I call back: R "Hi, I'm ringing again about that rear sprocket" CWY "I'm sorry but they weren't on the last delivery run and Couriers please can't locate them. They think that they're in a depot somewhere and will probably get delivered first thing in the morning." R "Are you fairdinkum? How can they not know where the parts are? Do they know which depot?? Can they at least let the courier driver know that I'm pushing for these bits so that he can make sure YOU are the first drop off?" CWY "Look, I'm confident we'll get it first thing in the morning, and I'll call you." R (huge resigned sigh)"Ok". Flash forward to today... 10am... no call. R "Hi, it's me again, chasing those virago parts." CWY "Ah look, they haven't come in this mornings delivery." R "!@##$! Can you find out where they are. Give me an ETA. I have made arrangements to get the bike work done and I'm feeling stuffed around." CWY "...ok". 5 minutes later: CWY "Hi, it's City West Yamaha... according to the distributor, the parts went out and according to Courier's please, they no longer have tracking information for the part, they believe the part has been delivered, but we don't have them here..." R "What???" CWY "The part appears to be lost. I'm really sorry about that. I can put in another order and get it here by this afternoon." R "#$@@!! You know what, don't do that. I've confirmed that I can get the parts at Yamaha City in the next half hour - I'm going there. I'll come by later for a refund." CWY "Ok, I understand, we'll refund you the money" To be fair, it does seem like CityWest Yam were let down, but I don't think the parts guy pushed Couriers please hard enough. So here's my question... if a courier has a tracking/bar code scanning system, HOW CAN THE PACKAGE GET LOST????????? How can they fair and square down the phone say "we don't know where the part is" and give a "that's life" kinda response???? Don't they care they bloody well lost a package?????