. . . . . . . Consumer Rights . . . . . . . . I’m interested in people’s problems with their bikes & how they got the problems resolved. I’m presently going through Office Of Fair Trading in Qld, but fear it may be just another Govenment Toothless Tiger. I'd like to hear from anyone who has had to deal with serious issues with their bikes & what consumer action was taken etc. 1) My wife & I purchased two Derbi GP1 250cc scooters on 1.7.08. 2) We cannot continue to use this product because it has proven itself to be too dangerous & too unreliable. We no longer ride these for safety reasons & they definitely do not meet our expectations. We have been severely inconvenienced too much already. We have tried & tried to get the problems resolved to no avail. The worry & on-going issues with these bikes have considerably impacted on our respective health issues; worrying every time one of us rode the bikes.....wondering whether a fire, accident, gearbox seize or heavens knows what else is going to happen. 3) The unregistered dealer, ScooterHQ, has withheld critical safety information from us & other customers about the potential for the fuel tank to leak, & be a fire risk. I have emails to show ScooterHQ were aware of this when I reported our 1st leak to them. http://www.repsol.com/es_en/motor/motos/noticias/breves/ http://ec.europa.eu/consumers/dyna/rapex/create_rapex.cfm?rx_id=197 4) My wife’s bike has had its tank replaced twice because the fuel, on two separate occasions, poured out of the bike, at a servo. Very dangerous & distressing. 5) My tank has been replaced, yet is leaking again! I am amazed that there was never any formal alert or recall about this. 6) The dealer has not been able to fix the continued sporadic idle & stalling problems that make the bike difficult & dangerous to control in traffic. As per [media=youtube]LxfFGUTBC9g[/media] 7) The dealer has not been able to fix a gearbox noise & vibration as per [media=youtube]Q5_ANWHBGrk[/media] 8 ) We have journeyed over 2,000 kilometres to ScooterHQ using our own car, trailer & bikes for attention to the bikes. DATE 11.10.2008 REASON Shel’s 2nd tank fuel-dump: 2nd tank replace, wheels balance, tappets re-set, & gearbox noise problem. OUTCOME bike deposited only. DATE 25.10.2008 REASON Collect Shel’s bike, & deposit my bike. My bike tank replace, wheels balance OUTCOME Shel’s tank replaced, but gearbox & idle problem still exists. DATE 1.11.2008 REASON Collect Rob’s bike OUTCOME Rob’s bike tank replaced, wheels balanced. DATE 31.01.2009 REASON Stalling/idle problem with both bikes. Rode the bikes there. OUTCOME Could not fix one bike, & the other was not even looked at, because the mechanic didn’t know…..even though I have emails to prove discussion was about both bikes. DATE 02.05.2009 REASON Rode both bikes to ScooterHQ to get exhaust covers replaced & speedo cable replaced because all these had been damaged whilst in the care of DerbiAU rep, Simon Wiseman, whom used a domestic rusty old garden trailer to transport our bikes from our home for idle problems (still not fixed), & so the bikes were damaged & speedo cable broken. Also, the bikes were returned with battery acid leaked over the frame because the overflow hoses had not been connected to the replaced batteries. Despite my flushing them with water (in presence of Simon Wiseman) I have no idea if any acid damage to aluminium frame & other components. We still had the idle problems when we visited ScooterHQ, but we elected not to say anything because we knew the outcome would be the same as before, & therefore did not want more of our time wasted with ScooterHQ. OUTCOME Parts replaced & speedo working. 9) We have journeyed over 278 kilometres to our nearest dealer in Noosa, using our own car & trailer. DATE 19.09.2008 REASON Shel’s 1st tank fuel-dump OUTCOME Tank replaced 10) We have journeyed over 317 kilometres using our own car & trailer as rescue missions for the bike. DATE 06.08.2008 REASON Shel’s bike dumped it’s fuel at a Yandina servo. Bike un-rideable & dangerous. This is from 1st tank. DATE 30.09.2008 REASON Shel’s bike dumped its fuel at Maroochydore servo. Bike un-rideable & dangerous. This is from 2nd tank. I don’t ever believe we’ll ever get any reliability from these bikes. I don’t believe ScooterHQ or DerbiAU will ever be able to fix the bikes or tell the truth about safety issues. I believe the fuel tank & idle problems will always be there. Not only this erratic & sporadic idle problem, but we’ve been continually spooked by fuel smells. ScooterHQ are telling everyone in another forum that the fuel tank thing was limited to a batch of tanks & that the problem’s been sorted, yet mine started leaking recently, & has often stunk of fuel.