this place is shit. i paid for the bike on 23rd feb. at this time i was living in sydney and after being told 2 weeks delivery time, it came a month later. the truck came so im like, yeh wateva cool i dont have to deal with those fcukwits anymore, ive got my bike and everything. everythings good. he gets the bike out and im like fcuk yeah! i dont have to catch buses and ferries and shit everywhere anymore. yay! WRONG! the jacket, helmet, gloves, cover, top case, rack, proof of purchase papers or the owners/service manuel didnt come! the rest i can deal with but i need the fcuking helmet and proof of purchase papers to get it registered. as they wouldnt pay register it OR pay for it coz they werein another state. at the time i was like "yeh wateva just get me the bike, ive got the money for it all". so here i am with a biek and nothing else, NO riding experienced. i borrowed a mates helmet and rode around my suburb a bike, with no plates or insurance or protective gear. since im in the defence force, i got an unexpected posting to victoria, and the stupid fcuking bike shop couldnt get all the gear and shit together on time to get it to me b4 i moved. defence usually pay for removal, car/bike/furniture/boxes, everything. but the vehicle has to be REGISTERED to do so. so becoz it wasnt registered, i couldnt get it down there. they wouldnt do it. which sucked. so i posted to victoria, a month later recieved all my gear (minus the owner/service manuel) i paid for 2 months earlier, and had to fly up to sydney, at my own expense to pick the bike up and register it and everything. this was a very expensive mission. the bike shop couldnt give a fcuk. and ever since i got to victoria i've been trying to get a owners/service manuel from them. every time i ring, i speak to someone that doesnt have a clue who i am or if its even been ordered yet. 2 months later, i receive a service manuel, but no owners manuel. im not sure whether the service manuel IS the owners manuel, but i think it isnt. on top of that, they made me pay for the book, and the cost of delivery for the book. with credit. phew ive got that off my chest. this bike shop is fcuked. DO NOT go there. i got my bike serviced at another yamaha dealer down here and they were appalled with what a told them and told me to report it to yamaha australia. i think i might.