So, I call Budget Direct, we already have two policies with them, to obtain Third party fire and theft on teh Rover.Get told I need to have it inspected due to it's age, at an Ultra Tune service centre. No problems says I. I call the only two Ultra Tunes in the ACT/ NSW region within 3 hours drive of me. First one says "I won't inspect it on a weekend, come in between 8.30 and 4.30". Thanks, 90 min round trip to get to you during the day, maybe not. SO I call teh other one, same story. Go home, call insurance company, tell them what their inspection contractor is like and how they will not lok at the car on a weekend, even though they are open. Get told I have to have the car inspected. Tell them I can't, due to their contractor's arrogance, get told again, tell them again. Great customer service. They even wanted to make me pay a 25% penalty for ending the policy early, I said no bloody way, you forced the cancellation! The policy was 24 hours old........... Organise other policies at same or lower prices on the 3 cars and now they have no money from me! QBE now insure the Magnas (they already insure the bike), Shannons the Rover. In fact, Shannons are insuring it comprehensively for about 40% of Budget Direct's price (with no inspection), as I agreed that it would only be driven a couple of days a week! Shannons weren't so good with the Magnas though, being a little more pricey on third property/fire/theft. I'll give them 12 months with the Rover and see if they'll play with their pricing for me. So moral of the story is, help your customers, don't tell them they are up shit creek with an arrogant tone Regards, Andrew.