Steer Clear - ClubMan Motorcycles Tempe I've avoided posting this until I'd throughly gone through talking with these guys/clubman etc etc but it seems they just really don't give a fk about customers So, I send my bike (an old bike prior to the Fireblade) in for a major service on the Monday morning. I call during the week to see how its going, and wait for a call back. I hear nothing and call about 2-3 times, I hear back on the thursday and get told its ready for pickup on Friday as they were waiting on a part. Prior to the servicing I explained I wanted to be notified if any costs went over $700, its an old bike and I didnt want to spend a fortune on it. I was told that the chain was going to be replaced and the sprocket too as well as the valves and a major service Call friday arvo, no part, come back on Monday im told. The part is a gasket for the tappet cover. I call Monday, no part, try tuesday. I call tuesday, nothing and I told them I need the bike back by 6pm as I have tafe classes to attend to. I turn up at 615 on Tuesday and the bike isn't back together fully - I wait around and 7pm passes.. there goes my tafe class. I sit around twiddling my thumbs... I then get the bill, just a tad under $1000 (bout $980). I basically explained I was unhappy the bill was so high without being notified of the work. They told me they did this and that when frankly I didnt want anything done more than the cost of $700 unless it was authorised by me. I stomach the cost and the guy fills out the invoice. During the discussions he mentions the forks were adjusted/serviced... I get given the invoice and am told I can collect the gasket part when it comes in but really, the bike doesnt need it as he managed to clean the existing one (ok, so why did they order a $90 gasket if it DIDNT really need it?) I check the invoice and it doesnt mention anything about the forks being serviced or other work that was 'apparently' completed. I said to the guy, the forks arent on here (arent on the invoice)! I had already paid. Then he goes 'oh shit, we forget to charge you for that too!' im like er, ive already paid and you want to charge me even more? They give me the fork servicing for free (how do i know what they did? forks feel about/near the same , did they even do anything?) I ride away. Within moments smoke is pouring out of the engine area.. I get the bike home as its just around the corner and inspect it.. hmm cant see anything wrong. I call up the next day and explain its pissing out smoke when hot.. I'm explained that its just oil from around the tappet cover from the service. Fair enough.. the oil burning issue doesnt return. 2 days later I call them and tell them to cancel the gasket. Shannon tells me he'll chat to Graham so I can get my money back and im told 'it shouldnt be a issue', I get no call. Not surprising, I dont think they ever really called me back once. I call again and get Graham, Graham tells me Shannon is dealing with it.. Errr right. I get the round around and im told they will not return my money for the gasket as I had ordered it. I didn't order it, they ordered it under the premise it needed replacing. I told them I'd be happy to take a restocking fee and they keep the gasket. I didn't want it.. I'm told a few days later im not getting a cent back. I call Fair Trading and open a case. Clubman Motorcycles explain the same thing to Fair Trading and im basically told my Fair Trading if I want to pursue it further it will cost me $33 to get my $90 gasket money back through a tribunal. So, what do I do? Basically as a first step, I'd never recommend this shop to anyone in a million years. The level of customer service is abismal, ive never experienced anything in my entire life so incredibly unprofessional. Do I pay the $33 and try and get my money back or?? BUYER BEWARE! Avoid these guys.