Rays outdoors They refused to exchange on my thermals which had an obvious manufacturing fault. - You arent allowed to open the packet to check for faults - but once you leave the store its no refunds or exchanges (heath reasons) which i can understand but these hadnt been warn and they were cleaerly, in my professional opinion have worked in retail, a manufacturing fault. Legally speaking they MUST exchange or store credit for faulty manufacturing worn or not. AND while i was there, they did the same thing to a guy who was trying to exchange an expensive dry as a bone becuase the stitching was coming apart after one of two wears (the jacket looked to me as if it had never been warn) Rays suck!!!