About 3 weeks ago I decided to purchase a Q1 Bluetooth headset. I've had a Blueant Z9 and their V1. After almost 2 years the Z9 fried when I attempted to charge it and as it was a gift from Blueant in exchange for a review, I thought claiming it on warranty was a bit rich so I decided to purchase the new and improved headset the V1. I only had it for 3 weeks before I lost it. Well actually I believe one of the security guards that I worked with stole it but thats another story. I looked at replacing the V1 but noticed that there was a Q1 in the making. After some research, I decided to hold off buying a replacement until the Q1 was released. As this was some 6 months away, I bought another brand of headset, used it for one day and it's now somewhere in the bottom of a draw. The Q1 is finally released so off I go to the store to buy one. At $150 it's an expensive headset but it's cheaper than $234 and 3 demerit points. I'd had the headset for maybe 3 weeks and whilst sitting at work wearing the headset, I lent back on my chair and it fell off my ear hitting the ground and ending up in two pieces. Devastated, I call blueant and speak to a technical person there. Stunned at its failure, I was issued with a return authorisation form. I print and fill out the form and send it all away to Blueant on Wednesday the 16th December. Christmas is nearly here so I figure that some time next year I'll see my headset. No, not at all, not next year, not even next week. 6 days later and a parcel arrives at work. It is a brand new, sealed, in the box, a replacement headset with a note apologising for the inconvenience that the return has caused me. Now that is what you call service, real customer service. Congratulations Blueant and thank you to Jack N. for his service.