Earlier this year I purchased a new MT-09 the local did not have what i wanted in stock and did not know exactly when they could get it so I went with BikeBiz who had the bike in-stock. Now I crunched the numbers and came to the conclusion $5k down and the rest financed through whoever could do the best deal. Anyway I ended up financing the remaining $6,990 very competitively through yamaha finance. Here is where the troubles began, the sales manager was chatting with me while I waited for one of the sales guys to finish up with another customer, offered me coffee a place to sit, the service was A1 The sales guy was typical of a sales guy (slimy vibe, pushing the up-sell), a declined the extended warranty, declined the tyre insurance, declined the comprehensive insurance etc. the reason i Declined the insurance was because I got a quote from NRMA of ~$550, the sales guy say's at least give me the chance to quote. so he comes back with $520 comprehensive. $30 bucks is $30 bucks so i accepted but made it very clear I did not want the insurance done month by month or bundled with the finance. I even offered to pay the Insurance right there on the spot and was told nah! just pay it when you come in to collect the bike along with my $5k deposit. a few days later i get the call the bikes ready to be picked up, Great! I go into the store and we just have the papers to sign and the deposit to pay, as we are going through the paperwork I notice he has added the extended warranty, added the tyre insurance and bundled the insurance into the finance with a monthly figure instead despite my very clear instructions, his response to my protest is oh you can cancel them all within 28 days so i just put them on there for you trust me you will appreciate it once you have had some time to think about it or as i understood it "sucker you'll be to busy riding to bother cancelling the policies" ...and yes in my excitement to get the bike home and go riding i thought fcuk it and signed the paper work, now before I leave I am basically held to ransom to talk with the woman who does all the up-selling of optional extras for your bike etc, who keeps me waiting while she's out back having a smoke and laughing and chatting with who I assumed was a friend who had dropped in. in the end I said fcuk this where is my bike I'm leaving. On my ride home I have time to think and start getting a little bitter about the whole purchase ( don't mistake I love the bike it was the service that got my nickers in a knot) I get home and instead of heading straight out for a ride I start going through the paper work and I am not fcuking happy. My $5k deposit has been effectively swallowed up and the whole amount of the purchase basically financed (yes its my fault I should have been more thorough to begin with, but I got the tunnel vision of YeeeHaaa new bike) The next thing I notice is the insurance when extrapolated out to an annual price is ~$600+ much higher than the ~$520 i was quoted and clearly a sneaky trick, and why he was very insistent i not pay the insurance at the time of purchase. I ring the insurance company to immediately cancel the policy, the rep was disgusted at the salespersons tactics and said there is no way he could have obtained that quote and as a sign of goodwill they will do the policy for $500 which i can pay up front. okay first problem solved. the next one is to cancel the extended warranty and tyre insurance. extended warranties are basically insurance policies and are subject to 28days cooling off period so this was easily canceled the tyre insurance was another story, this is basically a prepaid service rather than insurance and not subject to a cooling off period and I am basically told "get fcuked we are not refunding the money". I am furious and call Bike Biz and talk to the sales guy he basically tells me get fcuked sorry nothing we can do, I demand to speak with the dealer principle and the sales guy almost makes an audible gulp noise and says just leave it with me and I will see what I can do... i take this to mean fcuk you I'm not going to do anything. Any way I decide not to wait for his call but take matters into my own hands and get onto someone in charge myself. I manage to get onto the sales manager and explain the situation and I can tell he is shocked at what has happened, i give him the benefit of the doubt that he maybe does not know the kind of tactics the sales guy is using to get his bonuses and commissions. The sales manager tells me on the spot don't worry I will make sure everything is fixed up by the end of the day, I'll be dealing with this personally. about 1hr later i receive a call from the sales guy who sounds like he has been crying, apologises and says everything is fixed. Long story short everything was fixed the dodgy insurance policies cancelled and a very good deal on the comprehensive insurance achieved, so at the end of the day everything worked out, but i think it is very important to tell this story for the benefit of new and old buyers alike who go to bike biz to be aware of the kind of tactics that were employed in my case. To be fair this happened 8months ago and the only reason why i am telling it now and not 8months ago is another story entirely, so therefore the sales person may not work there anymore, the sales manager may not of have even been aware the staff member was doing this. Buyer beware, check the fine print be insistent if you do not want a particular after sales product, ask for a written quote an not just trust the quote being told to you is correct and don't sign anything you are unsure about goes without saying.