Not sure what everyones experiences are with these guys but mine so far have been outstanding. I have bought most of my gear and a new bike from them in the past 3-4 months and am 100% happy. Today I went back in to get my first service on my Versys and complained about faults with my Shark Helmet Bluetooth (won't charge anymore) and my Alpinestars SMX+ boots (broken laces, broken latch, slider fell off and lost). Both items were replaced immediately with brand new items. Just puttin it out there, love this dealer and all their staff have always given me excellent advice, service and special prices, cheers.