Have you had a great (or terrible) experience as a customer of a motorcycle company or dealer? Perhaps you have a story about getting great service, or having to fight to get your warranty claim accepted? Here's mine... When I bought my GS500F two years ago, second hand, I thought I would take it to a dealer for a service just to make sure I missed nothing. I normally do my own services, however I thought just this once I would take it to the experts. A Suzuki dealer in north west Sydney (name witheld - aren't I a nice person?) said it would take a whole day and would cost around $300 as it was a major service and required the valve clearances to be checked. Ok, said I, sounds reasonable. I took it in late one arvo ready for the service the next day. When I came to pick it up the next day, I was presented with a bill for $500. Oh, said the dealer, we had to check all the clearances. I know - you said that before, when you quoted $300 not $500! After some lengthy dialogue the dealer agreed out of the goodness of his heart to absorb half the difference - so the bill was $400. I still wasn't happy but took it on the chin. I've since found that I can get the same thing done at a specialist motorcycle mechanic for around $250, so I feel ripped off. To make matters worse, when I did my own service 6000km later I found the dealer had not put an o-ring back on one of the valve cover screws, causing oil to leak slowly out of the top of the engine. So much for giving it to the experts! The net of all this - I don't trust dealers and think I'm better to do my own work - at least I know what's being done then! I'll never go back to a dealer for a service again, except of course when I am forced to by warranty conditions. You live and learn eh?