Last week I bought a pair of hornee kevlar pants and a pair of RST GP Pro gloves from Peter Stevens Melbourne. Anyway the assistant was this miserable looking old slob. I made my choices with his very limited knowledge of the products, and went home. After wearing the jeans around a bit more, and going for a ride with the gloves I discovered I'd probably be better off with a smaller pair of jeans. I'm normally 32 inch waist, but these were huge pair of 32 so decided the 30 would be a better fit. Also the gloves were horribly uncomfortable when on the bike. They had carbon fibre knuckles which limited my movements and made me feel very clumsy at the controls. I took them back into the store for a return on the gloves and to exchange on a smaller pair of jeans. All was going well, however as I came out of the change rooms I overhead the original assistant calling me an idiot behind my back, because I wanted an exchange. The other assistant who was helping me today said "say it a bit louder, 100 points" to him sarcastically. They obviously get a commision on what they sell, so it's likely he was pissed off he would lose some of it. I just kept on walking, however my thoughts are that guy was so out of line to say that. I'm thinking seriously about making a complaint. I would of at the time, but I'm not as assertive as I should be sometimes and I can't prove it. What would you do in that situation like that?