g'day i was teased by a num and rmo the day after amputation surgery. my cannula tissued and was removed by a nurse. no one on the ward could insert a fresh one. the num delayed arrival of rmo [would only page once] rmo agreed to insert fresh one but num spoke to him and he changed his mind. i was told to go to my room and wait for pain killers and was ignored. this was followed by blood curdling screams, begging, pleading, and crying. they claimed they spoke to pain specialist who 'canceled my pethidine'. the notes do NOT support this. the only reason given for their choice was to my sister on the phone and friend who was there. num said 'this wouldnt be happening if she hadn't have ripped out the tube'. over an hour after rmo arrival they gave me 1ml ketamine over 60 mins. they told me it was stronger than pethidine. [pain specialist prescribed it as top up for peth, said it would be useless on its own] num took 40 mins to prepare it. -- my complaint has reached the level of Health Care Registry and i am trying to get the matter investigated because i dont think they called the pain specialist or spoke the truth to him. i was taking oxycontin 40mg bd at the time for cronic pain and had done for over 6 years. their defense is that it is against hospital policy to give oxycontin and pethidine. thats crap, they were bulling me. the health care registry consider this to be a good defense. i will be asking for a copy of the policy and request other questions be answered such as 'why did you lie to the patient about her prescription options?' 'why did you say the choice of her peth being canceled was the choice of her pain specialist when it was your choice?' etc -- is hospital policy a state/fed law or a hospital only thing? does the instructions of the pain specialist overide hospital policy? any advice would be greatly appreciated.