Long story, spose I should apologize in advance...... if I had a bike to ride it would only be half as long... but I'm home with no bike so I sooth my soul by venting on the netrider forums and you all have to suffer along with me I'm pretty sure that sometime during your life you would have had one of those moments when you think to yourself, crikey... "I'm turning into my parent/s." As an old tried and tested addage rings out in your ears in the eerily familar accent of one of your parents.....along with an immediate desire to grab the clock and vigorousily wind the hands back about 3 weeks and make different decisions, ahh hindsight , isn't it wonderful. Any way, I digress, so.... what is this post about? a few things end up being bought to my attention, namely how women are still treated by bike shops in a condascending manner...soooo 1970's. business are quick to pass the buck but slow to admit fault. Never accept something as final until you know of alternatives that have been thoroughly investigated. dont accept CANT as an excuse/outcome...without proof, sometimes you CAN if you try. The short version, lol..... Bike has battery/starting issues and wont hold charge, 2 weeks of roll starting from home ( easy cos my drives on a hill, meaning that I can only visit friends/shops etc with a hill to roll start to return home again) 3 headlights blown in 2 weeks. Starting to get to the point ya have to fix it, cos its not gonna fix itself ( that super long night ride I did hoping it would charge the battery didnt achieve much more than being a nice ride and proof the battery was indeed buggered, der. ) I'm now imposing on people to actually push me when there is no hill to roll down(how embarrassing) Bite the bullet and decide to get it looked at..... Ring the newly opened local Yamaha store about a battery, sorry but we won't be able to get one in til tomorrow..... WTF, tomorrow, but I need a battery now, not tomorrow, ring alternative bike shop and am soon on my way to there store. problem solved... or so I thought. This is the bit where I ask for advice on what you think would have been the standard proceedure you'd expect from your local mechanic/bike store. If a customer presents his/herself to a workshop with battery issues, or any mechanical issue for that matter.... would you expect the mechanic to at least investigate what may have caused the issues to begin with or is the sale/replacement of the battery as in my case the standard one stop solution? The reason I ask this is because I would like to know what you expext as minimum service from your mechanic. Am I expecting to much to think that identifying a cause and fixing the root of the problem is considered standard and not an optional extra and that I should only expect to be told the easiest quick fix temporary solution as standard service. ok..the long version..... starts off same as the short version but has a few resulting situations that I need to think about. 3 weeks after I replace the battery I find myself broken down on the side of the Rd and also have blown another two headlights in the past 3 days, and had to roll start the bike this morning. Do the old fashioned damsel in distress thing with the local bike shop and arrange to have the bike and I picked up and taken back to their workshop. Good, a knight in shining armour is coming to rescue me and solve all my problems. 1000 different scenarios pass through my head along with the worst of possible outcomes and costs.... like I mean we all imagine the worst and hope for the best. The bike and I are transported back to the workshop and the mechanic there takes down a bit of info regarding issues that have led up to the current state of affairs( I think thats what karma is...past actions bring you to your current position... Carri will know what I'm on about, lol). And then after analysing my tale of recent events he reaches the following conclusion.... Yep, look at this Battery, its fried.... the other shop sold you a dud battery. ( I think they call that passing the buck, lol, or perhaps it was a little sly dig at me for not buying it from them to start with..... cos they would not sell me a "cheap"battery like this.... or would they?) First thing I have to do is contact the other shop and find out where I stand with them and what they are going to do about it.... well, low and behold, "so...the other guy thinks we sold you a dud battery does he? well he might want to make sure he is right and test the regulator and make sure that isn't why the battery is fried before he goes off at the mouth (immediately my thought was, yep ok, I do hope he took his own advice in the first place and checked the reguator when he installed the battery.)I'm stuck in a ping pong game. but I heed his advice and proceed to advise the mechanic that I would like him to put his money where his mouth is and balls on the line by proving to me it is the battery and not something else ( regulator) before I go and authorise him to fit battery number 3 without question. Aw geeee, seems I've opened a can of worms, so out comes the spanner and we actually take the seat off and inspect the battery and check it with a multimeter. shock horror, the batteries are being fried by a dud regulator...who would have thought :roll: One place sells me the first battery as a quick fix( no other checks), then the other shop tries to sell me another battery as a quick fix to replace the original shops error, then the original shop denies fault by announcing "I have a gadget" and it will tell me if the battery is crook...or not. Did I hear right??? he has a gadget...me oh my, a gadget, now isn't that lucky for him. Now, if I was male, would the mechanic have told me..I have this thing called a "insert fancy name of said equipment here" ( expecting me to be impressed by his technical knowledge of diagnostic tools and thoroughly understand what he meant) or cos I'm female has he tried to dumb down his explanation by using terms like GADGET cos if he said the technical term he would only confuse me, cos he doesn't expect me to know what the technical term is anyway, after all, I'm female. Or did he have a blonde moment and genuinely forget what the said thingemabob/gadget/ "multimeter" was named and reached for the GADGET word to fill the gap in his memory as opposed to the gap in my intellegence... nothing pisses me off more than not being treated as an intelligent knowledgeable woman capable of comprehending things as well as expect certain levels of service to go with it. Can you understand my frustration, sure, the regulator is cactus and is playing havoc with batteries/bulbs frying the lot. Presented with the bike for a chance to check other posible causes and then not do so until challenged by another store, .... not one mechanic searched for a underlying problem until being faced with the prospect of having to refund the money if they were wrong. Admittedly the first shop that sold me the battery was correct, they didnt sell me a dud battery and are not liable for replacing it....BUT, they also failed to investigate thoroughly what the battery issue was caused by and just sold me a battery, fitted it, and waved me goodbye. Not to mention really made me reasses if I will go back to them and their poor service and GADGETS( which ironically had he of used his gadget in the first instance to check the battery after he installed it...... no shop sells you a battery..and installs it without checking it before they declare the problem fixed and allow you to leave the store) Building a trusting relationship with a mechanic is not an easy task and it doesn't happen at the drop of a hat, but surely they must realise that if customers are not treated with the respect they deserve they wont come back..and if they dont come back...you go broke no matter how good a mechanic you are.