Yo, Long story short my bike has been in repair for the past 3 months. I had a really silly accident when it was typical Melbourne cold/wet and I was rather tired. Bad combination, but it happens. Insurer: Swann. Repairer: I would name them but in interest of being fair I will only name them after the outcome. (*) Approximate repairs: -Right side fairings. -Footpeg. -Front light (right). -Replacement tank (+respray of the tank itself) & fuel pump. -Grip protector. -Right side indicator. That's it, pretty simple fix given it's a MY13 R6 ~ They have been roughly the same structurally since 08'. Now, I had to pay my excess (fair enough) but I call my insurer about once a week to get an update and all I was getting told was "We can't give a date because they are waiting on parts". They HAD the parts but then discovered they needed a bracket (The people who inspected the bike on behalf of Swann missed that). ....Okay fair enough...So now it's time that is being wasted, and nobody is telling me anything. You don't order a part and get told "it will be there when it gets there" yet they refuse to give me a time frame, and being a night shift worker it has been a f*$%ing pain in the arse getting to/from work. Do I have any options left here? I have had to hold in my temper when I was being BS'ed by the telephone peoples. Any advice would be appreciated on how to handle this, given it has been my first insurance claim/repair.